Hillcrest Healthcare System:

In 1918, Hillcrest opened its doors to provide hope, health and healing to our community in a small hospital located in the heart of Tulsa. Today, Hillcrest HealthCare System (HHS) is comprised of three hospitals in Tulsa and five regional hospitals, including Hillcrest Medical Center, Hillcrest Hospital South, Tulsa Spine & Specialty Hospital, Hillcrest Hospital Claremore, Hillcrest Hospital Cushing, Hillcrest Hospital Henryetta, Hillcrest Hospital Pryor, Bailey Medical Center of Owasso. Hillcrest also provides comprehensive primary and specialty care services through Utica Park Clinic and Oklahoma Heart Institute and manages multiple urgent cares across the region.

Hillcrest Hospital Cushing:

Hillcrest Hospital Cushing is a 99-bed community-owned facility offering a variety of services for patients of all ages in the Cushing, Oklahoma area. The hospital offers 24-hour emergency services, inpatient and outpatient rehabilitation, diagnostic imaging, orthopedics, neurosurgery, urology and more. In 2025, the hospital will add inpatient behavioral health services.

Job Overview:

We have an exciting opportunity to join Hillcrest Hospital Cushing as the Chief Nursing Officer.

The Chief Nursing Officer (CNO) is responsible for providing leadership, direction, and administration of activities relating to patient care, nursing practice, nursing education, and clinical development across the hospital. The CNO is responsible for driving, supporting, and modeling a culture focused on employee engagement, quality, patient safety, fiscal responsibility, and the overall patient experience.  The CNO shall perform all duties in strict compliance with federal, state and local law, rules and regulation, including the prompt reporting of any incident in which the rights of employees, patient and visitors or other practitioners may have been violated.

• Strategize and drive process improvements. These may focus on innovative care delivery and operational models designed to improve clinical services, outcomes, patient throughput, and patient safety.
• Promote the use and implementation of technology in order to streamline operations, facilitate communications, and optimize work processes.
• Collaborate with other teams for the implementation of programs, policies, and procedures that address how patient care needs are assessed, met, and evaluated.
• Ensure patient and family centered care is comprehensive, coordinated, and monitored for effectiveness through a quality improvement model. This should result in outcome measures that outperform national benchmark statistics in clinical areas.
• Allocate financial, information, and human capital for improvement activities to ensure delivery of cost effective and efficient services to patients, physicians, and hospital departments.
• Promote interdisciplinary collaboration to all practicing nurses about the importance of partnerships with patients, families, and other disciplines to ensure a comprehensive care plan.
• Enhance quality outcomes by partnering with leadership for shared clinical decision making, but maintain overall responsibility for all of patient care. CNO has overall responsibility for patient care.
• Serve as a member of the executive leadership team with a focus on building and supporting relationships with internal and external constituents and stakeholders and ensuring optimal operating effectiveness and strategic positioning.
• Assume an active role with the hospital?s governing body, senior leadership, medical staff, management, and other clinical leaders in the hospital?s decision-making structure and process.
• Communicate expectations, develop leaders, and advance the organization to meet needs and strategic priorities that are current and/or anticipated.
• Promote relationships with community organizations to improve patient outcomes and the health of the communities served.
• Establish structures, processes, and expectations that support lifelong professional learning, role development, and career growth.
• Collaborate with directors in hiring, orientation, evaluation, discipline, and education of clinical staff.
• Round on patients, families, employees, and physicians to enrich communication, ensure alignment, oversee operations, and ensure that the experience is positive.
• Establish methods to ensure that nurses organization-wide are involved in shared-governance and decision-making structures and processes that establish standards of practice and address issues of concern.
• Assure the flow of information and decision-making is bi-directional and horizontal among all professional nurses, the CNO, and the leadership team.
• Establish and enhance a culture of evidence-based practice in clinical and management initiatives.
• Approve nursing policies, nursing standards of patient care, treatment, and services.
• Integrate nursing practice with the mission, vision, philosophy, behavior standards, and values established by the organization.
• Ensure that the care delivery system promotes continuous, consistent, efficient, and accountable patient care.
• Recognize the broad and long-term implications of business decisions and plans.
• Promote consistent and positive patient interactions with the goal of providing exceptional patient service.

Required Qualifications

• Bachelor?s degree in nursing
• Master?s degree in nursing or related field
• 5+ years of experience in clinical nurse leadership and experience as a Chief Nursing Officer
• Current licensure as a registered professional nurse (RN) in the state in which he or she practices, in accordance, with law and regulation required.

Knowledge, Skills, and Abilities

•  Excellent leadership and interpersonal skills to effectively communicate ideas, problems, instructions (written and oral).
•  Ability to analyze situations, evaluate data, recommend, and implement courses of action that would improve the functioning of the company.
• Ability to use sound judgement in decision making.
• Demonstrated ability to establish a vision, set strategy, execute and deliver short and long-range goal implementation.
• Strong ability to build physician and clinical relationships are essential.

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