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Department

Job Summary

Position requires CSPI certification. We are not currently offering training.

Position is remote but must reside in Colorado

Under general supervision, provides emergency information and treatment recommendations by phone to consumers and health care providers. Promotes public and professional education in the field of toxicology. Provides consultation and supervision to Poison Information Providers (PIP).

Essential Functions:

• Rocky Mountain Poison Center (RMPC) call handling: manages hotline calls by using approved resources and documenting each call in database, triages the case via phone for home observation and treatment or referral to health care facility with subsequent guidance to health care providers. (20%)
• Manages complex exposures including (but not limited to): multi drug or multi substance exposure; overdoses; intentional or therapeutic errors; drug information questions; adverse drug reactions; patients receiving advanced treatments or invasive procedures; laboratory findings involving high level interpretation (ex: ABGs); physicians requesting toxicology consultation; health care professionals requesting treatment recommendations; cases requiring referral to health care facility; designated "Red Flag" exposures; any case in which a PIP has questions or needs clarification or they (PIP) cannot handle (20%)
• Uses client approved resources for corporate cases, addresses inquiries for lay public and healthcare professional in a timely, courteous and professional manner. Documents each call accurately and completely in poison center database in timely manner. (15%)
• Meets poison center expectations on essential metrics. (15%)
• Completes client, Denver Health, RMPDS, and RMPC training as assigned. (15%)
• Ensures confidentiality of client, customer and patient information by creating and maintaining a secure and trusting environment by not sharing information learned on the job, except when necessary in the performance of the job responsibilities or to improve a patient’s care. (15%)

Education:

• Bachelor's Degree Required

Work Experience:

• Two years of experience as a Registered Nurse in the areas of Emergency Medicine, Pediatrics, or Critical Care Required and
• Poison Center or Contact Center with drug information and/or telephonic triage experience is preferred

Licenses:

• RN-Registered Nurse - DORA - Department of Regulatory Agencies Required

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills; uses interpretation services when needed to assist callers.
• Ability to quickly learn and interpret medical, pharmacological, and toxicological information, and determine when escalation is necessary.
• Ability to work in a fast and intense environment with minimal supervision, responding to multiple inquiries (multi-task), utilizing specialized resources, following specific protocols and accurately documenting all information received and provided.
• Strong critical thinking and problem solving skills; exercises initiative and professional judgment in selecting proper resources and actions.
• Knowledge of techniques, methods and competencies of clinical nursing practices.
• Knowledge of safety principles in a non-patient care environment.
• Knowledge of standards, policies and procedures of Denver Health and RMPDS as they pertain to nursing.
• Demonstrates advanced Microsoft Office skills including Word, Excel, and Power Point.
• Demonstrates advanced computer proficiencies, including excellent typing skills and the ability to work among multiple databases.

Shift

Work Type

Salary

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future - with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development - while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays

• 100% paid parental leave up to 6 weeks

• Immediate eligibility for retirement plans with employer contribution up to 9.5%

• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.

• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center

• Free RTD EcoPass (public transportation)

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado’s primary, and essential, safety-net health care system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.

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About Denver Health

Take your career to the next level at Denver Health, where we offer a robust benefits package and endless opportunities for growth. Denver Health is a nationally-ranked, locally-trusted, premier healthcare institution located in the heart of Denver, Colorado.Twenty-five percent of all Denver residents, or approximately 150,000 individuals, receive their health care here. We are known as an integrated health care system that encompasses multidisciplinary academic specialties, a community health system, a level I adult trauma center, pediatric emergency and urgent care center home to Denver Public Health and many of the nation's leaders in medicine.Denver Health is an Equal Opportunity Employer At Denver Health we pride ourselves on our commitment to diversity. Equal opportunity is a fundamental principle of Denver Health. As an equal opportunity employer, Denver Health is committed to recruit, hire, promote and administer all human resource actions in a non-discriminatory manner. Denver Health is committed to providing equal opportunities in all business practices and to all persons regardless of age, race, color, national origin, genetic information, religion, sex, pregnancy, disab...ility, sexual orientation, gender identity, gender expression, marital status or veteran status (collectively “protected status”). Denver Health strives to maintain a work environment that is free from unlawful harassment and discrimination and will not tolerate any such conduct by employees or directed at employees within the scope of their employment. Read the full Human Resources Employee Principles and Practices policy.

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