JOB SUMMARY:
Concierge will serve as the ambassador to the campus site assisting patients and visitors with a myriad of needs from point of entry to point of exit. Primary responsibilities will include: wayfinding/facility directions; providing patient information; assisting with internal/external transportation needs; troubleshooting questions, concerns and/or issues; training and mentoring assigned volunteers; maintaining desk resources and departmental manuals; as well as other duties as assigned. Concierge will be cross-trained in various areas to ensure continuity and quality of service.


MINIMUM QUALIFICATIONS:

1. Education/Specialized Training/Licensure: Bachelor's Degree or equivalent experience, Customer service experience, bilingual (English/Spanish preferred)
2. Work Experience (Years and Area):2+ years customer service, healthcare, or hospitality experience or combination of all three.
3. Management Experience (Years and Area): None needed

4. Equipment Operated:PC, multi-line phones, fax (basic office equip)

SPECIAL REQUIREMENTS:
1.Communication Skills:
Above Average Verbal (Heavy Public Contract)
Exceptional Verbal (e.g., Public Speaking)
Bilingual Skills Required? Yes Languages: Spanish
Writing /Composing: Correspondence / Reports

2. Other Skills: P.C., MS Word, MS Excel, MS PowerPoint

3. Advanced Education:

Advance Training Specialty: Customer Service, concierge, hospitality type experience and training, experience in program development. Hospital experience preferred.

Bachelor's Degree Major: Applicable Degree or experience in lieu of degree

4. Work Schedule: Weekends, Holidays, Flexible

5. Other Requirements:Healthcare experience preferred. Great Customer Service Skills