Job Summary

Acts as technical subject matter expert on medical device connectivity and provides expert knowledge in developing and maintaining interfaces in a healthcare environment. Ensures effective and safe procurement, deployment, and sustainment of integrated medical devices/systems. Serves as a medical device/system subject matter expert to clinical staff, vendors, and the Clinical Engineering department. Supports, among others, the following integrated medical devices/systems: patient monitoring, nurse call, infusion pumps, vital signs, EEG, perfusion systems, OR video integration, cardiology ultrasounds, interactive patient systems, environmental monitoring systems, DICOM nodes, post-processing software, gastrointestinal systems, digital dental systems and review/acquisition software, HL7 brokers, Epic EMR, and CMMS. Oversees multiple medical device/system projects with diverse stakeholders, timelines, and resources. Sustains medical device/system hardware, software, firmware, networking, servers, clients, databases, and interfaces with the support of clinical staff, in-house technical resources, and vendors. Sustainment scenarios include resolving end-user issues, supporting downtimes, requesting feature requests, performing vendor remediation, and responding to recalls or patient incident investigations.

Job Specific Duties

• Serves as a medical device/system subject matter expert to clinical staff, vendors, and the Clinical Engineering department.
• Responsible for the assessment, design, procurement, installation, monitoring, maintenance, troubleshooting, documentation, configuration, performance, and testing of medical device/system hardware, software, firmware, networking, servers, clients, databases, and interfaces with the support of clinical staff, in-house technical resources, and vendors.
• Responsible for resolving end-user issues, supporting downtimes, requesting feature requests, performing vendor remediation, and responding to recalls or patient incident investigations.
• Develops and maintains an up-to-date inventory and technical reference documentation of medical devices/systems and their interconnections for use in end-user issues, downtimes, feature requests, vendor remediation, recalls, repairs, upgrades, incident investigations, or capital planning.
• Oversees and participates in multiple medical device/system projects with diverse stakeholders, timelines, and resources.
• Monitors and adopts the industry's and health system's latest best practices for integrated medical devices/systems, specifically for risk assessments, IT change management, FDA or vendor hazard/recalls, or patient incident root cause analysis.
• Juggles multiple medical device/system issues requiring adequate response, delegation, prioritization, or escalation.
• Participates in a rotating on-call schedule to respond to medical device/system end-user issues and device/system downtimes in a 24/7/365 environment.
• Provides functional and technical guidance to assigned personnel on a daily basis including scheduling, monitoring, reviewing of systems studies, project and program.

Minimum Job Requirements

• Bachelor's Degree in Biomedical Engineering or related major (OR) 5+ years of equivalent relevant experience.
• 4-7 years of hands-on experience in medical systems configuration and administration.
• 4-7 years of experience designing, implementing, and supporting clinical application systems.
• 4-7 years of work experience with SQL Server relational database systems.
• 4-7 years of work experience in HL7 interface engines.

Knowledge, Skills, and Abilities

• Healthcare Technology Management and Information Technology relevant certifications strongly preferred.
• Ability to communicate effectively both verbally and writing.
• Strong working knowledge of healthcare technology management, project management, information technology, and process improvement.
• Strong working knowledge of Windows OS, MAC OS, Linux OS, HL7 brokers, XML, JAVA, SQL, DICOM, and Epic EMR.
• Strong working knowledge of patient monitoring, nurse call, infusion pumps, vital signs, EEG, perfusion, OR/Cath Lab video integration, Cardiology device/systems, interactive patient systems, environmental monitoring systems, DICOM nodes, post processing software, gastrointestinal systems, dental systems, HL7 brokers, and CMMS.
• Strong soft skills (communication, flexibility, leadership, teamwork, time management, creativity, ability to work under pressure, self-motivation, accountability, etc.)
• Practical experience with project delivery and systems development.
• Experience in leading hospital applications suites preferred.
• Working knowledge of HL7 standards and custom interface products.
• Strong understanding of enterprise Wide Area Network (WAN), Local Area Network (LAN), TCP/IP, Ethernet.