Responsible for directing all activities within a department, developing and maintaining quality-improvement programs, collaborating with physicians and medical staff to ensure service expectations are being met and directing the workflow of Case Managers. Serves as a resource for the case management team and other departments. Job Specific Duties Responsible and accountable for all operations within areas of oversight. Ensures care delivery processes are at the cutting edge of clinical quality and safety. Supports safety culture initiatives and ensures high level of compliance with regulatory standards, CMS, and public-reporting indicators of clinical practice. Ensures case management process is initiated effectively across the or
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