Overview The Director of Contact Center Operations provides leadership and accountability for the contact center. This leadership position will implement strategies to provide exceptional customer experience and help assure the overall strength of the contact center. Major functions typically include scheduling, registration, nursing, switchboard, training, quality, analytics, and staffing. This position requires thorough understanding of contact centers and execution of strategic plans. Based in the Twin Cities Metro area, this position will require residency within proximity of the workplace. As this position offers some ability to telecommute, it is the expectation the following requirements of the remote work policy will be met, including
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