PIH Health is a nonprofit regional healthcare delivery network founded over 50 years ago. Our two campuses including a 548-bed facility in Whittier and a 199-bed facility in Downey, help to provide services to approximately 1.5 million residents in Los Angeles, Orange County and the greater San Gabriel Valley.

The Director will be responsible for development and implementation of strategies that improve quality and patient safety throughout the hospital.  The position demonstrates an ability to work with Medical Staff, improving the overall quality and safety of patient care.  The position coordinates with hospital Accreditation to ensure quality/processes of care is aligned role to meet and remain compliant with the requirements of all applicable licensure, accreditation, and certification agencies and organizations.  This position coordinates with the hospital Risk Management Program to further patient safety initiatives.  The Administrator will ensure clinical and operational performance improvement initiatives are coordinated across functions and aligned with strategic initiatives across the organization.  This role requires an exceptional leader with a proven ability to utilize strong process and data-driven analytical skills to identify the processes, systems, and/or practices that lead to sub-optimal performance and successfully resolve these issues through process simplification, reengineering, and change management.  Is able to incorporate Lean processes and tools into all aspects of performance improvement and demonstrate the ROI of such work.

• Analytical skills, Working knowledge of Joint Commission, Title 22, CMS Conditions of Participation, CMA standards, and other regulatory agency requirements. 
• Experience in survey preparation, process, and continuous readiness; developing corrective action plans in response to survey findings.
• Strong knowledge of CQI tools and techniques.
• Strong knowledge of patient safety standards.
• Successful experience leading broad-scale change management and process improvement
• Demonstrated leadership skills.
• Problem-solving skills.
• Effective written/oral communication and presentation skills.
• Personal computer skills and knowledge of applicable software programs.

Required:

• Master’s degree required.
• A minimum of five years of experience in the healthcare industry with a background in operations and performance improvement.
• Knowledge of Lean Six Sigma required.
• Three to five years of progressively responsible experience in a hospital setting with involvement with the tools and processes of continuous quality improvement.  
• Three to five years clinical experience are required.
• 2 Yrs management experience is required.
• CPHQ within two (2) years of hire.

Beyond the benefits that come with working for the area's leading community healthcare provider – one that also recognizes the need to ensure patient safety and comfort – you'll enjoy an extremely competitive compensation and benefits package.  We are an equal opportunity employer and seek diversity in our workforce.   EOE M/F/D/V

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About PIH Health

PIH Health is the Communities’ Health and Wellness Partner Our network of highly trained and compassionate physicians, nurses, clinicians, staff and volunteers work tirelessly and collaboratively every day to maintain and enhance the health and wellbeing of every member of our service areas. And when needed, we are here to coordinate care, manage chronic disease, and treat health conditions for the best possible outcomes. We’re a nonprofit, regional healthcare network with three hospitals, numerous outpatient medical offices, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. Our leadership is dedicated to putting patients first—a cornerstone of our mission, vision and values—as we deliver top-quality healthcare. We serve more than 3.7 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. Why PIH Health? Our culture is built around our core values, which are the guiding principles for everything we do. For over 60 years, PIH Health has maintained a sense of community and a family-like cultur...e where patients are the top priority, and employees and volunteers are proud to be affiliated with such an outstanding organization. PIH Health Hospital - Whittier Our Whittier campus delivers outstanding and compassionate care to patients, every day. Among other awards, PIH Health Hospital - Whittier has been named one of the nation’s 100 Top Hospitals® for the third consecutive year by Truven Health Analytics. PIH Health Hospital in Whittier, CA is located 30 minutes east of Los Angeles, close to the Los Angeles and Orange County border. There are many great communities in which to live that surround the hospital. This means easy access to work, great dining, shopping, entertainment and spectacular beaches. Whatever your passion, you’ll find the right place for it here. PIH Health Hospital - Downey is a nonprofit hospital with a rich, nearly 100-year history of meeting the healthcare needs of its community. The Downey campus is part of the PIH Health comprehensive health network consisting of two hospitals, 18 medical office locations and a host of specialty services. According to US News & World Report, the hospital scores highly in patient safety and orthopedics. With 955 employees, the hospital is the 5th largest employer in the city of Downey.

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