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University of Maryland Medical System
Baltimore, Maryland
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Duke University Health System
Raleigh, North Carolina
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Contact Center Supervisor
JOB SUMMARY:Experienced in a Health Care / Plan Customer Service Center professional. Individual should possess extensive knowledge of health insurance. Experience in working on projects; assisting staff, ad hoc support to other areas as needed. Exhibits leadership qualities.Customer Service Supervisor:The Customer Service Center Supervisor will provide direct oversight of the Customer Service Center Representatives as they answer questions and handle complaints of customers to ensure that department performance requirements are met. They will coordinate with the Customer Service Center Coaches to develop and foster a highly effective team, ensuring that established goals and s
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