Contact Center Supervisor in Houston, TX for Harris Health System

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Director, Human Resources - Heights

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Boise, Idaho

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Duke University Health System

Durham, North Carolina

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Contact Center Supervisor

The Contact Center Supervisor for Quality will be responsible for the day-to-day performance of a team of Call Quality Assurance Analyst in meeting/exceeding requirements through continuous improvement. The Service Quality Supervisor will be responsible for coordinating the timely completion of Member Services call quality audits, reporting findings at the agent, team, and departmental level for all lines of business. The Service Quality Supervisor will partner with training to identify training needs and lead monthly calibration sessions. The Service Quality Supervisor will assist in the development of a strategy to execute areas of deficiency and turnaround times for correction. The Service Quality Supervisor wi

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