Senior CX Researcher

****This is a hybrid role with a need to periodically come into Dallas headquarters. Candidates must reside in Texas to be considered****

JOB SUMMARY

As a Senior CX Researcher, you will hold a pivotal role in advancing user experiences and driving innovation across our digital products and services. Your mixed methods expertise will be crucial in conceptualizing and executing user-focused solutions that elevate the overall experience for patients, healthcare providers, and other stakeholders. You will collaborate extensively with cross-functional teams to lead qualitative & quantitative research efforts, distilling complex findings into actionable customer insights. This role requires a proven track record in conducting impactful research and a deep understanding of user-centric design principles. Your passion for collaboration, combined with your drive to effect positive change, will make you a key asset in our pursuit of exceptional user satisfaction.

ESSENTIAL FUNCTIONS OF THE ROLE

• Handle internal stakeholder requests to evaluate primary business questions and desired output, developing mixed methods (qualitative & quantitative) strategies to guide business decisions.

• Spearhead and execute complex user research initiatives, uncovering user needs and driving innovation.

• Strategically plan and execute user-centered research studies, demonstrating mastery in interviews, survey design, data analysis, usability tests, and observations

• Expertly analyze and synthesize research findings, offering actionable insights that guide business strategy.

• Communicate findings and insights effectively through clear and compelling reports, data visualizations, and presentations to stakeholders.

• Collaborate seamlessly with cross-functional teams, leading the integration of research insights into product/solution development

• Stay updated on current industry trends, best practices, and emerging methodologies in quantitative CX research to continually improve research processes, standardization and methodologies.

• Coach and support junior researchers, seeking opportunities to lead and develop others.

KEY SUCCESS FACTORS

• Bachelor's degree in a relevant field such as Human-Computer Interaction, Psychology, Cognitive Science, or a related discipline

• Proven experience as a CX researcher, with a portfolio demonstrating successful research outcomes and the ability to influence product design and strategy.

• Expertise in conducting qualitative and quantitative research methods, such as interviews, surveys, usability testing, card sorting, and heuristic evaluations.

• Deeply empathetic user researcher that is endlessly curious about what makes people tick.

• Excellent communication skills, with the ability to effectively articulate research findings to both technical and non-technical stakeholders

• Strong knowledge of design principles and best practices, with an understanding of how research informs design decisions.

• Familiarity with healthcare industry trends, patient engagement, and regulatory considerations is highly desirable, but not required.

• Proficiency in using research tools and software, such as UserTesting.com, Qualtrics, and other analytics platforms.

• Ability to work independently and manage multiple research projects simultaneously, while adhering to deadlines

• Leadership skills, with the ability to inspire and mentor junior researchers, and collaborate effectively with cross-functional teams.

BENEFITS

Our competitive benefits package includes the following

•  Immediate eligibility for health and welfare benefits
•  401(k) savings plan with dollar-for-dollar match up to 5%
•  Tuition Reimbursement
•  PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
•  EXPERIENCE - 5 Years of Experience

About Baylor Scott & White Health

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!

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