The Unified Communications (UC) Analyst Lead is responsible for the development and implementation of UC solutions and coordinating applications across the enterprise. Evaluates UC system capability to determine integration requirements and to ensure final solutions meet organizational needs and develops requirements to improve the efficiency and utilization of the UC's infrastructure, particularly where automation may be applied. Develops and tests UC software solutions and provides customer training of the UC features and functionality.

MINIMUM QUALIFICATIONS:

Education/Specialized Training/Licensure: Bachelor's degree or five (5) years' directly related work experience in lieu of degree
Work Experience : Seven (7) years combined experience in telecommunications, voice, data, and call center or related areas; Three (3) years of experience in providing Cisco Call Manager and/or Cisco Unified Communications services

Equipment Operated: PC, office equipment, Digital telephony, IP telephony, video end-points

SPECIAL REQUIREMENTS:

Communication Skills:
Above Average Verbal (Heavy Public Contact)
Writing /Composing (Correspondence / Reports )

Other Skills:
Analytical, Research, Word Processing, P.C., MS Word, MS Excel

Advanced Education:

Bachelor's Degree Major: Bachelor's Degree or five (5) years' directly related work experience in lieu of degree

Work Schedule: Flexible, On Call

Other Requirements

Must be willing to respond to IT related Outages on 24x7 basis.

Must have strong written and oral communication skills, excellent interpersonal skills, ability to prioritize work efficiently, and good team orientation.