Assistant Director, Member Experience in Los Angeles, CA for UCLA

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Assistant Director, Member Experience

DescriptionThe Assistant Director, Member Experience will work closely with the Director of Medicare Product Development & Bids to develop, lead, and execute the organization’s member experience strategy across all Medicare Advantage products. This role is critical to improving CMS Star Ratings by enhancing member satisfaction, engagement, and retention throughout the entire member journey.You will: Lead the development and execution of a comprehensive member experience strategy for Medicare Advantage products Drive improvements in CMS Star Ratings through initiatives focused on member satis

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