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Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

Under the general direction of the Chief Operating Officer - NGHS, the Director of Operations is responsible for the overall operations of NGMC Habersham. The Director of Operations promotes a culture of uncompromised safety, superior quality, In All We Do human experiences, and financial stewardship that aligns with Northeast Georgia Health System's (NGHS) core values. Provides leadership and operational direction to ensure achievement of established goals and objectives for NGMC Habersham. Assists in the coordination of clinical operations throughout the continuum of care; development of operational best practices and contributes to meeting or exceeding yearly profit objectives and expense control. The Director of Operations works directly with physicians, administrative leaders and the NGMC Habersham leadership team to manage interdependencies across the health system and maintain productive working relationships.

Minimum Job Qualifications

• Licensure or other certifications:

• Educational Requirements: Master's Degree.

• Minimum Experience: Three (3) to five (5) years of management experience in a hospital setting.

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements: Healthcare Administration (MHA) degree is strongly preferred

• Preferred Experience:

• Other:

NGHS Core Competencies

1. I Show Vulnerability when I:

• trust others and assume positive intent.

• am emotionally accessible and transparent without hidden agendas.

• acknowledge weaknesses and accept responsibility for mistakes.

• am comfortable saying "I don't know" and asking for help.

• seek and accept feedback in a non-defensive manner.

• forgive others and give the benefit of the doubt.

2. I Display Empathy when I:

• seek to know others on a deeper level.

• work to ensure others feel included.

• accept others for who they are without judgment.

• show concern for the well-being and challenges of others.

• consider the human impact before making decisions.

3. I Demonstrate Courage when I:

• do not hold back on anything that needs to be said.

• do the right thing even when that is difficult.

• speak my own truth, even when that means standing alone.

• address potential conflict quickly and directly.

• commit to seeing a difficult conversation through to the end.

4. I Demonstrate Radical Listening when I:

• seek to understand the other person's viewpoint first, before expressing my own viewpoint.

• listen for the unsaid.

• ask questions to confirm understanding.

• accept others' perceptions as their truth.

• take action to help others feel fully heard and seen.

• pursue as many different viewpoints as possible and embrace the bearer of bad news.

5. I Promote Teamwork when I:

• treat others in a respectful manner, regardless of their position, identity, and background.

• encourage and support my coworkers.

• value and acknowledge others for their contributions to the success of the team and NGHS.

• put the good of the team and NGHS first.

• strive to find common ground to solve problems for the good of NGHS.

• cut across boundaries to get things done.

6. I Hold Others Accountable when I:

• provide clear, consistent, and frequent communication about what is most important.

• clarify what is less important to establish clear priorities.

• help others see their blind spots.

• look for every opportunity to provide reinforcing feedback.

• provide immediate and actionable corrective feedback.

7. I Strive for Continuous Improvement when I:

• hold myself personally responsible to seek improvements every day.

• experiment regularly with new ideas and approaches.

• demonstrate initiative and perseverance to overcome obstacles and resistance to change.

• embrace mistakes and pivot quickly if a new approach fails.

• seek to always be better tomorrow than today.

Organization Expectations

• Quest: Demonstrates/utilizes Quest tools in department.

• Talent Development: Coaches and develops staff.

• Safety: Promotes patient, visitor and staff safety and effectively manages hazards that lead to injury or harm.

• Productivity: Meets productivity expectations.

• Regulatory Compliance: Ensures department's compliance with all regulatory, DNV, mandatory education, and similar requirements.

Key Performance Indicators (KPI)

Identifies unit/department level goals that align with the organization's Key Performance Indicators.

HIPAA (Health Insurance Portability and Accountability Act)

If, in the normal course of my duties and responsibilities, I am required to access protected health information (PHI) and electronic protected health information (EPHI) for the purposes of treatment, payment and operations within Northeast Georgia Health System, I will limit such access to only the minimum necessary amount of PHI and EPHI necessary to perform the functions of my job. If access is not required in the normal course of my duties and responsibilities, I will not access PHI or EPHI.

Job Specific and Unique Knowledge, Skills and Abilities

• Strong financial acumen and business literacy

• Evidence of successfully executing strategic initiatives

• Effective relationship building skills; a high-integrity, approachable leader who can quickly build respect, credibility, and trust at all levels of the organization and community

• Excellent critical thinking, negotiating and decision-making skills

• Aptitude for innovation, learning and change management

Essential Tasks and Responsibilities

• In collaboration with NGHS Finance Division, develops and manages operating and capital budgets for NGMC Habersham. Ensures NGMC Habersham operates within budget while maintaining a focus on programmatic growth of services to meet community needs.

• Provides leadership to NGMC Habersham to establish and maintain an environment focused on safety for patients, staff, physicians and visitors. Focuses on achieving top decile patient experiences.

• Participates in the development of strategic plans for NGMC Habersham in response to NGHS strategy and the community's developing needs.

• Evaluates financial performance of NGMC Habersham and implements measures to ensure optimal performance.

• Creates process improvements that deliver exceptional care and service.

• Works with individual department leaders at NGMC Habersham to review performance, strengths and development opportunities and provides coaching and mentoring as needed.

• Serves as the management liaison with medical staff regarding concerns, issues and questions pertaining to the operations of NGMC Habersham or affiliated entities.

• Serves as the NGMC Habersham representative at external functions on community Boards, advisory panels and/or committees of various health related agencies as appropriate.

Physical Demands

• Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time

• Weight Carried: Up to 20 lbs, Occasionally 0-30% of time

• Vision: Moderate, Frequently 31-65% of time

• Kneeling/Stooping/Bending: Occasionally 0-30%

• Standing/Walking: Occasionally 0-30%

• Pushing/Pulling: Occasionally 0-30%

• Intensity of Work: Frequently 31-65%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.