Provide strategic leadership in continuous improvement training and cultural transformation throughout the University of Maryland Medical System. Support the continued growth and development of Transformation Coaches across the organization. Oversee and facilitate programs to support the organization with the requirements for transformation while ensuring all programs under supervision align with UMMS values: diversity, integrity, compassion, excellence and discovery. Work is performed under general direction. Direct report to the Vice President, High Reliability Transformation.

• • Provide strategic leadership in the design, development, and implementation of comprehensive training programs for Transformation Coaches (Advance Coach Training) and curriculum for UMMS Value Delivery System and HRO journey (Continuous Learning for Improvement), ensuring alignment with the organization's long-term goals.
  • Ensure the quality and integrity of all training materials, modules, and resources to support the learning process: manage materials as the sole source for transformation training as needed.
  • Utilize various instructional methods, including workshops, simulations, and online modules to enhance learning outcomes.
  • Conduct training sessions within Advance Coach Training (ACT) and Continuous Learning for Improvement (CLI) as needed.
  • Direct the development of lean tools and management training including change management, innovation, team engagement, while coaching and mentoring leaders going through their Lean leadership training.
  • Oversee the development and execution of marketing strategies for programs across the enterprise.
  • Establish cross-functional partnerships with senior leadership and key stakeholders across UMMS to ensure alignment of the Value Delivery System with the organization's overarching strategic initiatives.
  • Quality oversight through observation.
  • Provide coaching and certification for Transformation Coaches in conducting Rapid Process Improvement Workshops to ensure they maintain required competency levels to effectively run RPIWs within their designated organization.
  • Implement ongoing professional development opportunities for Transformation Coaches to keep their skills current and relevant.
  • Serve as key contact and communication link for entities within UMMS regarding Value Delivery System training/curriculum.
  • Assist all organizations with understanding and assessing the application of UMMS Value Delivery System using analytical data, and instruct as necessary to promote a culture of High Reliable Organization and continuous improvement.
  • Work closely with leadership to communicate the importance of cultural transformation and commitment from all levels of leadership within the organization.
  • Establish and monitor key performance metrics, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements.
  • Support the structure, organization and culture for continuous quality and operations improvement.
  • Measure the success of the training programs using a variety of qualitative and quantitative techniques, including one-on-one user interviews, user workshops, surveys, observational studies, training and statistical analysis (data analytics) at every member organization and corporate shared services.
  • Conduct benchmarking and trend analysis to drive continuous process improvement and elevate service performance.
  • Use data-driven insights to make continuous improvements to the training curriculum and methods using performance improvement standards and methods, (e.g., Lean Six Sigma, process mapping/re-engineering, and collaborative problem-solving techniques).
  • Oversee the continuous assessment of organizational and team performance, driving large scale change management initiatives across multiple member organizations. .
  • Oversee the performance and development of multiple teams, including the Transformation Coaches and senior leaders, ensuring consistency and high standards in coaching and process improvement efforts across UMMS.
  • Direct the design and maintenance of evaluation strategies to assess customer needs and perceptions, and determine long term impact of educational interventions.
  • Foster a culture of collaboration, problem solving, innovation, continuous learning, and a one team mindset.