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Manager,Patient/Customer Relat
Job Summary Manages a team of Senior Patient Liaisons. Provides coaching support to all of the Patient Customer Relations staff on their daily responsibilities. Provides ongoing training with staff on the use of the department's complaint/grievance tracking and reporting software. Provides leadership with all staff to ensure that the complaint/grievance process is followed as outlined in the System policy. Manages the flow of incoming inquiries from agency, Administration, Board of Trustees, etc. to ensure that a thorough and prompt investigation and follow-up to the complainant is completed. Works closely with Risk/Patient Safety departments by providing oversight in the tracking and closure of quality of care cases.
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