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Manager IT Service Desk & Customer Support-Business Applications
Job DescriptionGeneral SummaryProvides leadership for managing, planning, organizing, and executing departmental goals designed to provide a single point of contact for the end user community to report incidents and request IT services. Responsible for managing a team of analyst providing Tier 2 support of business applications. Responsible for the daily operations of the Service Desk as well as continuous improvement and integrated ITSM ITIL service management strategic automation activities. Participates in or manages Major System Incidents including coordinating the communication to appropriate senior staff, interdepartmental teams and end users. Develops customer services strategies which
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