Description

Job Summary

Responsible for utilizing analytical skills to enhance global operations and patient care. Duties include analyzing and interpreting data to identify opportunities for process improvements, managing projects related to international initiatives, and collaborating with stakeholders to ensure alignment with the hospital's strategic goals. Also responsible for supporting regulatory compliance, conducting market research, and contributing to financial planning, all while striving to improve the overall experience for international patients and their families.

Job Specific Duties

• Collect, analyze, and interpret data related to international operations, patient outcomes, and service quality.
  
• Analyze feedback from international patients and their families to identify areas for service improvement. 
  
• Create detailed reports and dashboards to provide insights on trends, performance metrics, and areas for improvement.
  
• Lead or support projects related to international expansion, partnerships, and new initiatives.
  
• Develop project plans, set timelines, and manage resources to ensure successful project execution. 
  
• Stay updated on international accreditation regulatory standards related to international patients and ensure the hospital’s practices comply with these requirements. 
  
• Conduct regular audits and assessments to monitor compliance with standard work and hospital operations. 
  
• Design and recommend solutions to enhance operational efficiency and patient care outcomes. 
  
• Provide recommendations based on market analysis to support strategic decision-making.
  
• Assist in identifying growth opportunities and supporting strategic initiatives for international expansion. 
  
• Assess and recommend technology solutions to improve international operations and patient management.
  
• Contribute to the development of the global health strategy by providing data-driven insights and recommendations.
  
• Collaborates with stakeholders to develop and implement policies, procedures, and guidelines to align with regulatory standards.

Qualifications

Minimum Job Requirements

• Bachelor's degree in business administration, Healthcare Administration, Nursing or related field
  
• 2-4 years of experience in Business Administration, Statistics, Healthcare Quality, Regulatory, and/or Performance Improvement experience.
  
• Bilingual in English and Spanish - Proficient oral and written communication in both languages

Knowledge, Skills, and Abilities

• Master's degree in healthcare administration or related field preferred.
  
• Ability to use logical and scientific thinking to interpret technical data; understands and effectively applies concepts of data integrity and validation.
  
• Experience using PowerPoint, Access, and Visio and advanced knowledge of Microsoft Office Suite to include Word, Outlook, SharePoint, Excel.
  
• Able to support director-level leadership through data interpretation, identification of gaps and opportunities, recommending and developing action plans to improve performance on identified key quality metrics.
  
• Able to deliver engaging, informative, and well-organized presentations.
  
• Excellent written and verbal communication skills; able to collaborate and work effectively in cross-functional teams and present patient safety concepts, ideas, and recommendations to others.
  
• Ability to maintain confidentiality of protected health information and other sensitive information.
  
• Ability to manage multiple projects by setting priorities, collaborating in a team environment, and utilizing effective time management skills.
  
• Ability to develop and manage process improvement projects, and intensive improvement events.
  
• Able to react effectively to unplanned circumstances, demands and challenges facing the hospital and in the particular assigned area of responsibility.
  
• Strong problem solving, critical thinking and conflict resolution skills.
  
• Knowledge of regulatory/compliance processes.

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