Who we Are:

Nestled into the most northern part of Vermont, North Country Hospital is a community-focused 25 bed critical access hospital, where we prioritize the well-being of our neighbors. North Country Hospital is more than just a healthcare provider; we are a vital part of the community, working together to build a healthier future.  Our patient’s health is our priority, and we go above and beyond to care in every way possible.

Position Statement:

The Director of Primary Care Operations is responsible for organizing and managing the processes that support the achievement of optimal patient encounters.  The Director will work with the Chief Operating Officer (COO), the Medical Director of Primary Care and other leadership of the clinics to develop and manage efficient and effective patient flow systems, achieve financial and operational targets, and coordinate services across the clinical units.

Key Responsibilities: 

1. Provides administrative leadership for the Primary Care Practices.

1. Supervises, mentors, provides guidance and resources to all managers within the practices to ensure successful performance.
2. Serves as a role model for professional behavior.
3. Meets with Managers and practice management teams on a regular basis.
4. Participates in Departmental staff meetings at least once a quarter.
5. Provides direction and leadership for difficult decisions/conflicts. 
6. Participates in identification, recruitment and retention of talented individuals.
7. Oversees and managers the community health team and Blueprint.

2. Works with Primary Care Practice management teams ensuring operational objectives are met or exceeded.

1. Participate in determining appropriate staffing levels for efficient operation the clinics.  Collaborates with clinic managers to flex staffing/expenses around patient volumes.
2. Implement, review and adjust patient flow systems to achieve maximum efficiency.  Demonstrates understanding of provider schedules to optimize service availability.
3. Regularly monitor volume and clinic appointment access.
4. Foster an environment of continuous quality improvement promotes and maintains quality initiatives through the departments.
5. Collaborate with both COO and the Medical Director to ensure that the Primary Care Practices achieve financial objectives.
6. Demonstrates expert knowledge of Primary Care Practices financials with ability to provide in-depth analysis.
7. Works with departmental managers and the Medical Director to ensure their understanding of departmental budgets, ensuring accountability of budget management.
8. In collaboration with the COO departmental managers and or clinic management teams develop and implement approved business plans.
9. Develops and implements action plans to maximize financial performance.
10. Identifies opportunities to right size departments/clinics through expansion or consolidation.
11.  In collaboration with Medical Director and the COO determines and analyzes targeted productivity for providers.

Knowledge, Skills and Abilities:

• Bachelor’s Degree in Business Administration, Health or related field required.  The ideal candidate will possess a Master’s Degree in Health Care Administration or related area.
• The ideal candidate will have 3-5 years of progressively responsible experience in a health care management setting, preferably in a physician practice setting.
• Expert Knowledge of physician practice operations and workforce development.
• Working knowledge of health care financial environment, professional revenue cycle, practice support systems and related business operations.
• Leads by example, is action oriented and enjoys taking on new challenges.
• Possesses excellent oral and written communication.
• Makes decisions in a timely manner, works well under pressure and is able to meet multiple competing deadlines.
• Ability to create key relationships with all significant contacts including providers, clinic leaders, team members and senior leadership.

About North Country Hospital

Welcome to North Country Hospital in the heart of Vermont’s Northeast Kingdom.In today’s competitive job market, finding the ideal workplace is crucial for job satisfaction and career growth. North Country Hospital stands out as a beacon of excellence, offering a remarkable environment that fosters professional development, work-life balance, and a sense of belonging.Commitment to Employee Well-beingNorth Country Hospital places a strong emphasis on employee well-being. The hospital recognizes that a healthy and content workforce is essential for providing quality patient care. To this end, the hospital offers a range of wellness programs, including fitness classes, stress management and a wide range of community events. The commitment to employee wellness creates a supportive atmosphere where staff can thrive both personally and professionally.Collaborative and Inclusive CultureA positive workplace culture is instrumental in shaping job satisfaction. North Country Hospital excels in fostering a collaborative and inclusive environment where every employee’s voice is heard and valued. Teamwork and open communication are encouraged, leading to a harmonious atmosphere where diverse pe...rspectives contribute to innovative solutions. Such an inclusive culture not only improves job satisfaction but also ensures that employees feel a sense of belonging.Professional Growth OpportunitiesOne of the hallmarks of a great workplace is the opportunity for continuous professional growth. North Country Hospital invests in its employees’ development by offering ongoing training, workshops, and educational resources. Whether you are a nurse, physician, support staff, or administrator, there are ample opportunities to enhance your skills and advance your career within the hospital. This commitment to professional growth empowers employees to reach their full potential and achieve their long-term career goals.State-of-the-Art Facilities and TechnologyNorth Country Hospital is equipped with state-of-the-art facilities. This not only enhances patient care but also provides employees with the tools they need to excel in their roles. From advanced medical equipment to streamlined administrative systems, the hospital’s commitment to technological innovation creates an efficient and effective work environment that allows staff to focus on what truly matters – providing exceptional patient care.Strong Community ConnectionsWorking at North Country Hospital means becoming an integral part of the local community. The hospital’s strong connections to the surrounding region create a unique sense of purpose for employees. Whether through community outreach programs, health education initiatives, or partnerships with local organizations, employees have the opportunity to make a positive impact beyond the confines of the hospital walls. This sense of community involvement fosters a sense of pride and fulfillment in one’s work.North Country Hospital stands out as a shining example of a great place to work. With a deep commitment to employee well-being, a collaborative and inclusive culture, extensive professional growth opportunities, state-of-the-art facilities, and strong community connections, it offers an environment where employees can thrive both personally and professionally.Our CommunityNewport, Vermont is on the Canadian border and is the northern anchor of the Northeast Kingdom of Vermont. Outdoor recreation abounds, including hiking, cycling, downhill skiing, cross country skiing, fishing, hunting, snowmobiling, and golf. Live and work where others come to play.In conjunction with our compensation program, our generous benefit package is designed to meet the needs of our employees and their families.Some of the benefits that are included when you join us:Health care coverageDental care coverageVision coverageRetirement Plan with matching contributionsPaid time off programDisability coverageTuition reimbursementWellness programsAnd many more

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Connections working at North Country Hospital