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AdventHealth

Parker, Colorado

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Houston, Texas

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St. Charles Health System

Bend, Oregon

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Altamonte Springs, Florida

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San Antonio, Texas

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St. Petersburg, Florida

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Lynchburg, Virginia

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Asheville, North Carolina

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Duke University Health System

Durham, North Carolina

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WMCHealth

Suffern, New York

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University of Maryland Medical System

Largo, Maryland

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Dallas, Texas

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University of Maryland Medical System

Baltimore, Maryland

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WakeMed Health & Hospitals

Raleigh, North Carolina

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Service Operations Center Analyst
Primary role: andExperienceEducation/trainingEssen tial tasks/responsibilities:Required:Preferred:Preferred:Preferred:##Spe cial competencies/credentialsprocesses. and/orThe SOC Service Desk An alyst is responsible for the 24 x 7 coverage oftheDuke Health ServiceDes k. Receives and triages all incoming support calls, logs allrequests for service, system issuesand subsequent resolutions in the Service Desk da tabase. Serves asprimary contact for system-related end-user questionsand issues. Responds to service requestsfrom end users relating tosoftw are, hardware, application, and network issues, includingresetting user passwords. The SOCService Desk Analyst will provide IT technical and app lication supportto the Duke Healthcommunity. The SOC Service Desk Analys t


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