Help Desk Analyst II in Miami, FL for Nicklaus Children’s Health System

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Help Desk Analyst II

DescriptionJob Summary The primary role of the Helpdesk Analyst (HDA) is to answer the helpdesk telephone and provide 1st level technical support (First Call Resolution-FCR) to the MCH End-User Community's request for assistance in compliance with HIPAA regulations as it related to the helpdesk environment. Minimum Job Requirements Bachelor's Degre

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