Communications Center Supervisor in Elkton, MD for ChristianaCare Health System

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Communications Center Supervisor

PRIMARY FUNCTION: To ensure efficient daily operation of the Access Center, ensuring adequate staffing and to provide supervision of theCustomer Service Specialists and Access Center Scheduling coordinators. To service as the contact centerexpert with advanced capability of performance expectations. Demonstrate high performance in all workflow process,behavioral expectations, and call center expertise. PRINCIPAL DUTIES AND RESPONSIBILITIES:Responsible for monitoring call center practice queues, including customer and patient satisfaction, personnel management, quality management.Responsible for proactively collaborating with Director and Practice Leadership on an ongoing basis, to ens

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