Baltimore Washington's Billing Liaison oversees the output and quality of all assigned front-end and back-end business functions, and collaborates with the Director of Practice Operations and Director of Pro Fee Revenue Cycle to identify strategies for performance improvement on a regular basis. This position manages and monitors the performance of all assigned providers, motivating them to work quickly and with precision. This individual will also work interdependently with other department's staff, create reports regularly, and complete other duties as assigned. The Billing Liaison is ultimately responsible for much of BW's financial health for BWMC region and the associated functions which play a large role in reimbursement, cash flow, and whether a patient will return for service.
Experience the highest level of appreciation at UM Baltimore Washington Medical Center -- named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021! As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence(r) designated hospitals in Maryland. UM BWMC features one of the state's busiest emergency departments, as well as a team of experts who care for our community and one another. The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we're home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland's health. Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care.
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
Collects, reconciles and scans all provider billing from specified departments on a daily basis for CBO.
Performs post-reconciliation on billing to ensure timely coding and charge entry.
Regularly analyzes data for assigned work queues and prepares reports on provider's performance as required and/or requested.
Serves as a resource for provider questions / concerns related to billing and business office functions.
Troubleshoots and resolves any technological or process issues encountered throughout daily activities.
Regularly reports to Director on any areas for improvement identified within business office procedures and enacts any upper-level recommendations quickly.
Plays an active role in setting goals with management, communicates goals to providers, and evaluates key performance indicators to ensure performance measures align with organizational goals; helps plan initiatives to increase performance as needed.
Continually evaluates departmental process flows and practices in order to identify potential process inefficiencies and seek opportunities for improvement; conveys feedback and suggestions to Director.
Leads the orientation and training process for newly hired staff. Assists in developing new-hire curricula, providing initial education, and planning ongoing professional development opportunities for existing staff members.
Regularly assesses / monitors quality and productivity levels for both individual staff members and the team as a whole; identifies and re-trains underperforming staff members as needed. Meets with team members falling below organizational productivity and/or quality standards to develop and administer a performance improvement plan.
Acts in accordance with UM BW's mission and values, while serving as a role model for ethical behavior interacting with patients, relatives, and organizational staff in a professional manner.
Ensures departmental staff members adhere to federal and state regulations related to the protection of patient information (e.g., the Health Insurance Portability and Accountability Act (HIPAA)) as well as facility-specific guidelines.
Education and Experience
High School Diploma or equivalent (GED) is required.
Three years healthcare business office experience (in areas such as accounts receivable, collections, billing, cash posting etc.) preferred.
Knowledge, Skills and Abilities
Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels of staff, patients and physicians.
Excellent understanding of medical terminology, billing codes, and coding systems (ICD-9, ICD-10, HCPCS, Modifiers, CPT).
Excellent working knowledge of the regulatory issues associated with Protected Health Information.
Ability to judge the level of confidentiality required for the use of Protected Health Information, exhibit integrity in use of dissemination of such information.
Demonstrated knowledge of MS Office software applications such as Microsoft Excel and Microsoft Word and billing system is required.
Ability to maintain a culture of excellent customer service, open and friendly staff relations with all levels of staff.
Strong critical thinking, organizational, and problem solving skills.
Ability to work in a team environment and motivate team members.Ability to defuse conflicts and handle stressful situations in a positive manner.
All your information will be kept confidential according to EEO guidelines.
The University of Maryland Medical System (UMMS) was created in 1984 when the state-owned University Hospital became a private, nonprofit organization. It has evolved into a multi-hospital system with academic, community and specialty service missions reaching every part of the state and beyond. UMMS is a national and regional referral center for trauma, cancer care, neurocare, cardiac care, women's and children's health and physical rehabilitation. It also has one of the world's largest kidney transplant programs, as well as scores of other programs that improve the physical and mental health of thousands of people daily. The hospitals and health systems that comprise UMMS are: University of Maryland Medical Center, University of Maryland Medical Center Midtown Campus, UM Rehabilitation and Orthopaedic Institute, UM Baltimore Washington Medical Center, UM Capital Region Health, UM Charles Regional Medical Center, UM St. Joseph Medical Center, UM Upper Chesapeake Health, UM Shore Regional Health, Mt. Washington Pediatric Hospital and UM Community Medical Group.