Onsite position at Goldfarb School of Nursing. Must live in the Metro St. Louis area.
Responsible for the operations and support of information and technology systems and services that support the BJC Goldfarb School of Nursing. This role leverages the larger technology organization and its processes to deliver value and meet service delivery objectives for the college. Responsibilities include but are not limited to the student information system, learning management system, candidate relationship management system (admissions) and integrations with internal and external systems.
With a legacy beginning in 1902, Goldfarb School of Nursing at Barnes-Jewish College has a strong tradition of educating health care professionals.
Goldfarb School of Nursing is located on the Washington University Medical Campus in St. Louis and is affiliated with Barnes-Jewish Hospital, with a second site at Missouri Baptist Medical Center. Goldfarb is a private nursing college that enrolls over 650 students in its baccalaureate, masters and doctoral degree programs. Goldfarb has nationally recognized educational facilities with state-of-the-art classrooms, lecture halls and sophisticated Clinical Simulation Institute labs with patient simulation manikins and exam rooms that provide high-tech, advanced nursing care experiences.
Goldfarb School of Nursing at Barnes-Jewish College is accredited by the Higher Learning Commission (HLC), the Commission on Collegiate Nursing Education (CCNE) and is approved by the Missouri State Board of Nursing and Higher Education Commission.
The GSON-IS department reports to our College leadership while following all the BJC-IS standards, policies and guidelines as part of the BJC Healthcare system. Through information and technology, we support our students so they become exceptional nurse leaders.
The Service Delivery Manager will understand specific area(s) of BJC's IT security, applications or infrastructure, together with substantive experience in managing outcomes of supplier-based delivery of those services, to ensure effective delivery and/or change/enhancement to those services in order to meet or exceed BJC business expectations for those services, while achieving appropriate balance between quality of outcomes, risk to BJC systems and customers, and the life cycle cost of those services.
Manage supplier service delivery and performance on a day-to-day basis, driving resolution to issues escalated from suppliers. Scope of services will typically: - Represent less than $4M in cost annually AND - a set of platforms that provide a single set of services within a function
Ensure compliance of supplier delivery within scope of responsibility, in accordance with defined service levels, security practices/guidelines, and relevant technology standards.
Understand business expectations, success factors (e.g., KPIs) and performance characteristics for products and services (e.g., end user satisfaction with services).
Leverage SLAs to drive supplier service and performance, and facilitate resolution for product or service issues.
Broker effective communication between suppliers and BJC groups as necessary to develop resolution to systematic/pervasive issues.
Licenses & Certifications
IT Infrastructure Library
Benefits and Legal Statement
BJC Total Rewards
At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
Disability insurance* paid for by BJC
Pension Plan*/403(b) Plan funded by BJC
401(k) plan with BJC match
Tuition Assistance available on first day
BJC Institute for Learning and Development
Health Care and Dependent Care Flexible Spending Accounts
Paid Time Off benefit combines vacation, sick days, holidays and personal time
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer
BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $5.5 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 15 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.
BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community healt...h programs and regional economic development.
BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.