As the ServiceNowTechnical Lead at

Duke Health TechnologyS olutions' (DHTS) ServiceNowDevelopment team, you will report to theServiceNow Team Lead and have th eopportunity to :

·        Lead th e design,architecture, and implementation ofnew applications in a m aintainable andscalable manner

·        I nfluencethe strategic direction of the Duke ServiceNow platf orm

·         Architec tinnovative solutions forcritical business needs

·        < /span>Mentora large ServiceNow Development team

·        Collaboratewith other engineerin g teams to combineServiceNow with noveltechnologies in areas suchascloud, access control,cybersecurity, etc.

 is seeking a Lead ServiceNow developer tohelp lead and build aninnovative and growing ServiceNowd evelopment team serving both the Duke Health system and Duke University. DHTSis committed to investing in the promise of Service Manageme nt to driveefficiencies and automation, and to move as quickly as possib le whilemaintaining integrity and stability of the IT infrastructure. Weare seeking an energetic and creative developer whocan articulate a vision and influence others to achieve the t eam's goals.

The leaddevelo per will be a ServiceNow Certified SystemAdministrator on t he Jakarta (orlater) release.The ideal candidates willhave experi ence with platform upgrades, designing APIinte grations, the ITILframework, and rolling out m ajor ServiceNow applicationssuch as ITSM, SPM, SecOps, ITOM, FSM,or CDSM.

More importantly, the ideal candidate wou ld believe in the Duke Health values:Excellence, Integrity, Teamwork, Respect, Innovation

Together, wewill continue to pursue our sh aredmission: delivering tomorrow' shealthcare today should have beeninvolved in at least one major upgrade of ServiceNow, mustunderstand the core Servic eNow ITSM and ITOM processes, and be familiar withthe foundations of ITI L. Ideal candidates will have an understanding of, andbackground withmo bile applications, agile development, Integration Hub andspokes, and Flo w Designer.

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Job Respo nsibilities

• Serve as an expert resource for staff, fielding questions and educating on best practices Act as a lead or primary developer of our ServiceNow instance by providing development best pract ice techniques, creative solutions to customer requests, implementat ion of flexible/sustainable features,and investigative analysis reg arding new/better uses of ServiceNow.
Keep abreast of IT industry trends and best practices.  
• Serv e as lead developer on new major applications.
• Ensure compliance with set < /span>policies, procedures and standards.
• W< span>ork in an independent manner in an Agile/Scrum environment
• Support Level 1 and Level 2 devs as needed with stories or op erational tasks.
• Work closely wit h our developers by conducting periodic peer reviews, validation of test cases and results, and providing opinion and feedback regarding development efforts.
• Work with our business/systems analysts to enrich story requirements, develop clear acceptance criteria, and aid in the design of test cases.
• Ability to work in an independent manner i n an Agile/Scrum environment using stories and tasks.< /li>
• Build and present proof-of-concepts, document c ustom system development design architecture, implement of scalable& maintainab le functionalities.
• Conduct investigative analysis around issues with or opportunities wit h ServiceNow creation of test cas esensuring acceptance of development.

Preferred Qualifications

• Prefer at least three Fiv e to seven years of experience as a ServiceNow Applicat ion Developer using Jakarta (or later).
•  
• Experi ence with the Automated Test Framework
• Prefer candidate to demonstrate experience as a S erviceNow Certified System Administrator or Certified Application De veloper.
• Must have been a primary resource involved in the completion led of at least one major upgrade of a ServiceNow Platform to Jakarta (or later).
< li>Must have the ServiceNow Certified System Administrator Certification
• Must have the Servic eNow Certified Application Developer certification
• Certified Implementation Specialist i n any of the following areas:
• S ecurity Operations
• Governance Risk and Compliance
• Field S ervice Management
• Strategic Portfoli o management
• Experience with the mentoring or tutoring of less experienced developers.
• Must have Experience with discovery, service mapping, performance analytics, and/or automatic test framework.
• experience working in an Agile/scrum envir onment.
• Must have Experience with discov ery, service mapping, performance analytics, and/or automatic test f ramework.
• experience with the fol lowing Technologies Must be familiar with ServiceNow cu stomization using JavaScript, XML, HTML, JSON, AJAX, SOAP/RES T.

Minimum Qualifications

Education

Bachelor's degree in a related field, or four years of equivalent technical experience required. LICENSURE/CERTIFICATION: None required. Preferred certification in development technologies, as appropriate for the position.

Experience

Level 1 - No experience required beyond the minimum education (or equivalency) requirement. Level 2 - Twoyears of directly related experience is required. Level 3 - Four years of directly related experience is required.

Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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About Duke University Health System

As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.

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