Job Summary:

The Assistant Director of Support Services assist with managing the activities of Support Services including but not limited to Food & Nutrition Services, Environmental Services, Sustainability Efforts, Patient Transport & Courier, Linen Services, and other ancillary services for WMCHealth Network.

Responsibilities:

• Manages and assist in the coordinates of operational and administrative activities related to Support Services for Westchester Medical Center locations.
• Implements policies and practices for assigned areas to ensure compliance with Medical Center standards and external requirements.
• Manages and oversees the implementation of policies and practices in order to be in compliance with applicable accreditation standards and regulatory requirements.
• Participates and leads environment of care initiatives.
• Maintains knowledge of best practices in Support Services operations and recommends changes as appropriate.
• Serves as liaison with department heads to ascertain departmental needs and works toward resolution of all issues related to Support Services departments.
• Promotes and provides quality customer service and proactively identifies and resolves customer issues.
• Monitors and evaluates quality improvement activities for assigned areas and collaborates with other departments for quality improvement initiative.
• Contributes to strategic planning and budget development for respective departments.
• Manages team performance, and analyzes performance against key performance indicators and metrics, fosters a collaborative environment to address performance deficiencies and provides coaching/mentoring to ensure the highest levels of individual and team performance.
• Analyzes and identifies opportunities to increase operational efficiencies.
• Undertakes special projects and assignments as directed.
• Develops operations strategy and oversees process improvement opportunities across respective departments that result in operational and patient satisfaction enhancements.

Experience:

5 years in a supervisory or management level position in a hospital, which includes responsibility for overseeing the maintenance and setup of area, equipment and supplies in compliance with infection control requirements, accreditation, and regulatory standards.

Education:

Bachelor's Degree, preferred.

Licenses / Certifications:

N/A

Other:

Good Knowledge in the following:

• • modern institutional housekeeping practices and procedures
  • regulations, standards and policies related to hospital environmental sanitation and infection control
  • supplies and equipment used in institutional housekeeping and of their relative merits
  • procedures, requirements and laws affecting purchasing and procurement, budgeting, and personnel management

About Us:

NorthEast Provider Solutions Inc.

Benefits:

• Health Insurance
• Dental
• Vision
• Retirement Savings Plan
• Flexible Saving Account
• Paid Time Off
• Holidays
• Tuition Reimbursement