The Clinical Informatics Systems Analyst I is primarily responsible for assisting in the operation and administration of clinical information systems, collaborating with clinical and technical associates to enhance workflow methodology and tools. Support responsibilities include application support of medium to high complexity for acute and non-acute care clinical applications for a large, multi-regional healthcare system; provides incident, change and problem management support following the outlined ITIL processes. This position must possess sufficient detailed healthcare knowledge and systems expertise to support assigned clinical application(s). This position requires the ability to work with minimal supervision. This position is exempt.
Collaborate with Clinical Informatics colleagues across the enterprise to drive strategic goals and vision for the department and CHRISTUS Health
Collaborate with Clinical Informatics colleagues to focus on standardized best practice workflow processes and clinical content to ensure alignment across all ministries in order to create efficiencies that improve patient safety
Collaborate with technical colleagues to help identify any infrastructure related issues that have resulted in clinical application issues
Develop, test, implement, support, and maintain assigned clinical applications, solutions and business processes to meet operational and technical requirements
Demonstrates strong communication and interpersonal skills when interacting with other people, both individually and in groups
Demonstrate sound understanding of clinical practice as it pertains to the integration of clinical information systems and impact on end users
Assist in reporting any identified clinical information systems compliance issues/concerns and escalate utilizing proper chain of command
Provide on-going end user clinical information systems support with all upgrades, new releases and enhanced functionality
Assist with communication to clinical end user system changes, new functionality, workflow process changes, and downtime procedures as they relate to the electronic medical record
Foster relationships with ministry leadership and departments such as Information Services, Quality, Case Management, Revenue Cycle, and Finance to ensure effective communication, to meet business and financial requirements
Provides effective customer service by being courteous, polite and friendly at all times
Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with clinical information systems
Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate
Consistently follows up with end users. Able to ask the right questions to obtain understanding of end user issues and needs. Seeks information from others when end user issues appear to pose significant risks. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders.
Provides insight and recommendations on application/system analysis in assigned area(s). Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas. Utilizes application training, application web site and application resource materials regularly and effectively
Demonstrates decision making based on facts (vs assumptions); Routinely researches multiple avenues to identify viable options. Contributes to strategy discussions by identifying options with associated pros and cons with team members
Completes task with attention to detail and high level of quality. Performs self-review process prior to sending to supervisor. Design, configuration requires minimal additional QA by peer or lead analyst. Manages low to medium complexity projects/requests. Collaborates with team members as needed.
Performs basic process and requirement analysis, including process mapping though current flow charts, documents, requirement elicitation, and specification gathering in support of root cause problem solving and negotiating creative solutions. In addition, using current and projected data, provides recommendations in assigned application. Responsible for completing basic gap analysis, and providing recommendations.
May be required to work long hours during critical problems and on-call rotation
Responsible for other duties and special projects as assigned
Bachelor's degree or 4 years of clinical/technical application experience in lieu of degree, strongly preferred
Strong knowledge of clinical information systems, clinical informatics, data management and administration
Advance knowledge of Microsoft Office products
Excellent verbal and written skills, strong interpersonal skills, and the ability to work independently and as a member of a team
Excellent project management and communication skills, both verbal and written
Preferred 1-3 years previous clinical information systems experience or equivalent
Valid Driver's License
Epic certification/accreditation/self-proficiency preferred (may be required to certify in relevant application within 90 days of hire) Note: Once achieved, must be maintained.
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CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.