Education and Experience

• High School Diploma or equivalent (GED) is required
• Experience working in an oncology or medical treatment setting.
• Familiarity with pharmacological therapies (chemo, immuno, hormonal, etc), radiation treatment planning
• Understanding of Medicare/Medicaid programs.
• Experience assisting patients with applying for pharmaceutical and private foundation assistance programs.
• Working knowledge of other grant programs and other internal financial assistance programs.
• Understanding of revenue cycle in a health care setting.
• Experience with patient accounting, access, billing and/or coding preferred
• Experience with Epic preferred

Knowledge, Skills and Abilities

• Demonstrated skills in effective critical thinking, strong written and oral communications, age appropriate interpersonal interactions with patients ranging in age from young adult to geriatric adult and excellent customer relations skills.
• Demonstrated strong knowledge of Medicare, Medicaid, managed care, and commercial insurance regulations, understanding of options for uninsured and underinsured patients to obtain insurance coverage and/or other assistance program to assure access to care, and appreciation for verification, pre-authorization, and payment process.
• Demonstrated ability to communicate and collaborate effectively with both internal and external customers (colleagues, Medical Staff, liaisons, and patient/family), assess, adapt, and calmly respond to changing and/or crisis environment, make independent decisions consistent with current policies, procedures, and ethical standards, prioritize work assignments and manage time effectively to complete duties and be available to adapt hours to meet the needs of all customers.
• Basic computer skills required. Functional knowledge of Microsoft Office suite with emphasis on MS Word and Excel.