Under general supervision, inputs and reviews billing information; prepares reports, tables, graphs and interprets results; researches and reconciles billing problems according to policy and procedure. Interacts with patients when for billing purposes and authorizations. Performs administrative duties for the ambulatory pharmacies.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.Handles accounting support duties using established rule, regulation and general accounting practices and departmental procedure.
Collects data from the retail pharmacy system on a regular basis from end-of-day reports for the end-of-month reporting and as needed.
Collects and organizes internal and external payment vouchers and bills the appropriate insurance company or cost center.
Performs reconciliation functions from accounts receivable, i.e. - third-party payments.
Interacts with patients to discuss or resolve any billing issues.
Coordinates with pharmacy and clinical staff to minimize bad debt and increase revenue
Proactively and retrospectively will work authorizations to ensure proper payment
Investigate benefits and advise patients of potential payment options, including patient assistance programs, copayment programs, state assistance programs, etc.
Educate pharmacy staff or clinical staff to minimize audit risk
Act as liaison to ITG and the pharmacy computer vendor
Respond to computer problems and initiate calls to the helpdesk when the staff is unable to correct any errors in the system, which cause excessive downtime.
Interacts with the pharmacy computer software vendor when assistance is needed which includes third-party setup and processing concerns, new formats and new opportunities.
Prepares and reviews a variety of written correspondence in accordance with departmental procedures.
Receives and verifies statistical reports for completeness and accuracy.
Reports prescription totals for each pay cycle to accounts receivable and pharmacy business manager.
Enhances customer relations through the use of the C2X standards ensuring a courteous and respectful environment for both internal and external customers.
Attends scheduled meetings and in-service training in order to provide professional development and growth.
Prepares and participates in audits from insurance companies to ensure billing compliance. Reviews them and will appeal as needed and work with leadership to re-educate the staff.
Performs related duties as required.
Renowned as the academic flagship of the University of Maryland Medical System, our Magnet(r)-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing. Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won't find a more vibrant place to work!
Education and Experience
High School Diploma or GED equivalent is required.
Two years of pharmacy technician or medical assistant experience is required.
Active pharmacy technician license or medical assistance license is required.
Two years performing accounting or clerical or bookkeeping duties preferred.
Knowledge, Skills and Abilities
Proficient knowledge of computer equipment and various graphics, word processing, spreadsheet and database software packages and the use of various office equipment such as photocopy machine, typewriter and Fax machine. Familiarity with medical terminology is required.
Highly effective verbal and written communication and listening skills are required to interact with various individuals seeking information.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
The University of Maryland Medical System (UMMS) was created in 1984 when the state-owned University Hospital became a private, nonprofit organization. It has evolved into a multi-hospital system with academic, community and specialty service missions reaching every part of the state and beyond. UMMS is a national and regional referral center for trauma, cancer care, neurocare, cardiac care, women's and children's health and physical rehabilitation. It also has one of the world's largest kidney transplant programs, as well as scores of other programs that improve the physical and mental health of thousands of people daily. The hospitals and health systems that comprise UMMS are: University of Maryland Medical Center, University of Maryland Medical Center Midtown Campus, UM Rehabilitation and Orthopaedic Institute, UM Baltimore Washington Medical Center, UM Capital Region Health, UM Charles Regional Medical Center, UM St. Joseph Medical Center, UM Upper Chesapeake Health, UM Shore Regional Health, Mt. Washington Pediatric Hospital and UM Community Medical Group.