You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1, Shift: 8:30am - 5:00pm, Schedule: Monday - Friday

Position Summary

The Patient Financial Navigator Assistant is responsible for the daily operations of patient financial navigation services, organization-wide, providing a patient-centered focus to ensure a positive patient experience. The Manager sets, implements and ensures compliance with all regulations, operational policies, standards and guidelines; maintains effective communication with patients, insurance carriers, and other partners to resolve issues that impede cash flows and detract from patient satisfaction; monitors quality and productivity through reporting; provides continual process improvement; identifies trends and operational deficiencies, and manages corrective action plans as necessary to ensure successful outcomes; assists in the development and monitoring of budgets; performs community outreach; produces/presents operational metrics; builds and maintains vendor relationships; optimizes standardized workflows across the billing process and continually enhances solution capabilities for patient expectations.

Requirements

• One (1) year of business or college course work
• National Association of Access Management Certification preferred
• Completion of a medical terminology course or proficiency preferred
• Minimum three (3) years health care related healthcare collection, financial counseling or billing experience required
• Patient Registration experience required

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

• Mission-driven: Partnering for healing and a healthy future
• Market Leadership: Washington's largest community-based, locally governed health system
• Technology: "Most Wired" healthcare system 10 years in a row
• Employee-centric: Named Forbes "America's Best Employers by State" in 2021
• Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountain, and forest at every turn

Pay and Benefit Expectations

MultiCare provides a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, MultiCare shares a competitive range of compensation for candidates hired into each position. The starting pay for this position is $19.67 and the pay scale is $19.67 - $28.31 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.

Position Type: Full time - Regular
Primary Shift: Day
Work Schedule: Day

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