General Summary

• Under general administrative direction, the Manager, Clinical Informatics is accountable for the delivery of value-added health care informatics and technology which supports the strategic plan of the organization and achieves clinical, financial and service quality objectives.
• To achieve this objective, the Manager of Clinical Informatics organizes and manages teams, risks, costs, and communication at all levels of the organization.
• This role is accountable for the quality of informatics services delivered, for the competency and performance of clinical informatics nurses, and for designing and maintaining systems to support multidisciplinary team functioning and continuity of services within UMMS.
• The Manager also leads key organizational project teams and work groups.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

Develops, manages and evaluates the delivery of clinical informatics services which enables the effective obtainment of clinical, financial and service quality objectives.

• In collaboration with medical staff leadership, assesses requirements for clinical informatics to meet changing patient population requirements. Plans strategies and services to meet UMMS objectives. Communicates long and short-term plans and objectives to staff.
• Ensures excellence of clinical informatics service, including meeting or exceeding medical center requirements, improving clinical outcomes and achieving productivity and expense reduction goals. Assures that programs, services and staff performance meet regulatory requirements and professional standards.
• Develops effective administrative, coordination and communication systems. Ensures effectiveness of department operations.
• Uses a variety of data and information resources to assess evolving program requirements and evaluate program performance. Collaborates with multidisciplinary team members to assess, redesign and continually improve effectiveness and productivity of clinical programs.
• Anticipates and identifies complex clinical process and informatics issues, monitors and measures the risk factors. Communicate risk factors to executives and stakeholders. Manages projects to ensure the implementation of continuous quality control of process and deliverables.
• Builds effective networks of internal and external subject matter experts including executives.
• Meets with stakeholders and executives to review solutions and issues and to gain commitment on recommendations.
• dentify barriers to change and accept and manage ambiguity/complexity. Effectively guides teams in dealing with change barriers and program constraints.

Assumes a leadership role in managing the quality of services provided within the organization.

• Implements systems to assess and respond to customer perceptions of service. Is visibly involved in obtaining customer feedback, incorporating customer requirements into service design and requiring staff performance which meets customer requirements.
• Implements systems to manage and improve the performance of processes.
• Teaches and coaches staff in effective process analysis and improvement techniques and in using data to assess and improve unit performance.

Manages human and fiscal resources to meet financial goals and achieve identified outcomes.

• Effectively participates in the development, communication, monitoring and management of department salary, non-salary and capital budgets.
• Assures maximal effectiveness and efficiency of staffing plan for department.

Develops and implements strategies which support departmental excellence.

• Develops and implements effective human resource management strategies.
• Directs systems for recruitment, selection, orientation, competency validation, professional development and staff recognition.
• Creates effective performance management systems which provide clear expectations to staff in all roles, support staff participation in peer feedback and effectively address individual and group performance outcomes.
• Creates an atmosphere which fosters team work and open communication among staff. Models effective behaviors as a facilitator, coach and group leader.
• Creates a department-based climate which values and supports diversity and demonstrates career development and promotion of minority staff.
• Effectively uses, interprets, applies and communicates data and information from multiple sources which effect medical center programs. These data sources include financial reports, clinical and service quality data, human resource data and information from the external market. Effectively interprets changes in key indicators for staff and directs staff in applying information to changes at the unit level.
• Interprets organizational goals and objectives to staff. Translates organizational mission, values and priorities into goals and objectives at the unit level. Identifies implications of external environment for the organization and unit. Facilitates staff discussion and response to issues which effect nursing practice and care delivery.
• Supports innovation in clinical practice and care delivery systems by staying current with innovations and literature in healthcare informatics and care delivery. Disseminates and incorporates research findings into practice.
• Interprets organizational goals and objectives to staff. Translates organizational mission, values and priorities into goals and objectives at a departmental level. Identifies implications of external environment for the organization and unit. Facilitates staff discussion and response to issues which effect healthcare practice and care delivery.