Akron Children's Hospital has been caring for children since 1890, and our pediatric specialties are ranked among the nation's best by U.S. News & World Report. With two hospital campuses, regional health centers and more than 50 primary and specialty care locations throughout Ohio, we're making it easier for today's busy families to find the high-quality care they need. In 2020, our health care system provided more than 1.1 million patient encounters. We also operate neonatal and pediatric units in the hospitals of our regional health care partners. Every year, our Children's Home Care Group nurses provide thousands of in-home visits, and our School Health nurses manage clinic visits for students from preschool through high school. With our Quick Care Online virtual visits and Akron Children's Anywhere app, we're here for families whenever and wherever they need us. Learn more at akronchildrens.org.
To treat every child as we would our own
To treat others as they would like to be treated
To turn no child away for any reason
We are seeking people who are committed to fostering a diverse environment in which patients, family and staff from a variety of backgrounds, cultures, and personal experiences are welcomed, included and can thrive.
Full - Time: 40 Hours Per Week 1st Shift: 8am - 4:30pm Monday - Friday Location: Akron - Onsite Applicant must reside in Ohio or Pennsylvania at the time of offer
The Financial Counselor is responsible for assisting patients and their families in the exploration and potential qualification for payment options. This may include qualification for charity, for HCAP, for Medicaid, for financial hardship and for working with the patient to pay the portion with which they are responsible to pay.
1.Is responsible for exploring options for payment of health care services for patients as requested or those without or with limited health care insurance coverage.
2.Assists the family in obtaining health care funding and/or setting up payment plans. This may include Medicaid, qualification for charity or HCAP.
3.Provides timely assistance to patients and/or their families in order to facilitate rapid resolution to eliminate delays in treatment.
4.Provides estimations of services as requested or automatically based on policy or practice. Estimates provide knowledge of out of pocket payment needs and options related to payment of same.
5.Must maintain excellence in customer service with appropriate and empathetic responsiveness to questions and/or concerns presented by patients.
6.Must be fully versed in the self-pay discounting programs as defined by policy and be available to articulate said policies to patients and/or their families as needed.
7.Face to face, telephonic and electronic communication with patients and/or their families is required.
8.Adherence to applicable policy, regulations and internally defined qualify and timely standards related to HCAP and charity processing is required.
9.Other duties as required.
Technical Expertise 1.Experience in a moderate to large hospital based healthcare enterprise in a position that is assigned to access with similar responsibilities is preferred.
2.Knowledge of relevant rules and regulations associated with patient qualification for various programs is preferred.
3.Experience working with patients, patients' responsible parties, providers/physicians, clinical staff and revenue cycle colleagues is preferred.
4.Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.
5.Epic experience is preferred.
Education and Experience 1.Education: High school diploma or equivalent is required.
2.Certification: Complete Medical terminology test to be administered by Human Resources is required.
3.Years of relevant experience: 3 to 5 years is preferred.
4.Years of experience supervising: N/A
Akron Children's Hospital is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
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