Under direct supervision, performs administrative functions to support the clinical program. This includes Front Desk duties, other unique EPIC related duties, financial related duties, and operations related duties.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
Front Desk Registration
Greets clients and visitors.
Follows EPIC procedures to arrive clients per program process.
Informs clinical staff of client's arrival or directs client to group or class.
Monitors activities in the waiting area.
Check out clients as they leave.
Insures that arrived clients are seen, and Front Desk process completed.
Identifies those clients as "no show" when applicable.
Collects accurate demographic information for complete registration.
Collects accurate insurance information.
Verifies insurance and eligibility information.
Scans client insurance cards, driver's license and any other necessary identification.
Schedule, cancels and reschedules appointments.
Pre-schedules and Walk-in appointments as per program.
Completes MSPQ (Medicare) Questionnaire as appropriate.
Assigns a HAR as appropriate.
Access Beacon Health Options for authorization information and enter authorization information into system.
Responsible for maintaining Work Queues as assigned including Accounts without Charges Work Queue.
Acts as receptionist utilizing multi-line phone system responding to internal and external phone calls.
Takes complete messages and routes them in a timely manner to the appropriate person.
Able to provide accurate information using excellent customer service communication skills.
Uses overhead paging when appropriate and makes emergency calls/paging when needed.
Timely communicates with billing team to resolve identified problems or issues.
Performs routine clerical duties such as photocopying, filing, maintaining various records and logs per Program.
Receives and processes Incoming and Outgoing mail as per program.
Maintains In/Out Board so that whereabouts of staff is known.
Maintains a neat and orderly front desk space.
Data entry per program for other tracking purposes and runs reports when appropriate.
E. Files documents in paper files as per program. Upon discharge, prepares any old paper charts to send to Iron Mountain.
Process disability requests per program including completing log and sending to HIM.
Renowned as the academic flagship of the University of Maryland Medical System, our Magnet(r)-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing. Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won't find a more vibrant place to work!
Education and Experience
High School Diploma or equivalent (GED) is required.
Two years of general clerical and/or administrative experience is required.
Experience in a healthcare setting is required.
Knowledge of health insurance including Medical Assistance and Medicare is preferred.
Experience using registration and scheduling software is required.
Knowledge, Skills and Abilities
Knowledgeable of Microsoft Office Suite and Internet.
Basic typing and data entry skills are required.
Ability to learn software programs.
Ability to operate standard business machines such as copier, printers and scanners.
Able to maintain courteous, respectful and professional demeanor at all times. Organization skills with ability to prioritize own work.
Ability to maintain confidentiality, work under pressure, handle multiple tasks and meet related deadlines.
Ability to establishes and maintain courteous and effective relationships and demonstrate sensitivity and awareness of customer needs; when dealing with patients/visitors, co-workers and healthcare staff.
Ensures client safety in the performance of job functions and through participation in UMMC, department, division and program safety initiatives.
Takes action to correct observed risks to client safety.
Reports adverse events and near misses to appropriate management authority.
Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.
All your information will be kept confidential according to EEO guidelines.
The University of Maryland Medical System (UMMS) was created in 1984 when the state-owned University Hospital became a private, nonprofit organization. It has evolved into a multi-hospital system with academic, community and specialty service missions reaching every part of the state and beyond. UMMS is a national and regional referral center for trauma, cancer care, neurocare, cardiac care, women's and children's health and physical rehabilitation. It also has one of the world's largest kidney transplant programs, as well as scores of other programs that improve the physical and mental health of thousands of people daily. The hospitals and health systems that comprise UMMS are: University of Maryland Medical Center, University of Maryland Medical Center Midtown Campus, UM Rehabilitation and Orthopaedic Institute, UM Baltimore Washington Medical Center, UM Capital Region Health, UM Charles Regional Medical Center, UM St. Joseph Medical Center, UM Upper Chesapeake Health, UM Shore Regional Health, Mt. Washington Pediatric Hospital and UM Community Medical Group.