This position provides portfolio and project management oversight for IT Business, CTO, OASIS, and ISO initiatives. The individual will manage and coordinate multiple critical, large, complex projects and/or programs that span across multiple service lines within Duke Health. Examples of critical and strategic initiatives include technology and platforms for inference, new technologies, and platforms both on-prem infrastructure and cloud, and projects related to Microsoft platform deployments, Microsoft Strategic projects, Open AI, and Cognitive services, to name a few. Working particularly where ownership is distributed, this person will ensure coordinated and orderly delivery of team deliverables. Examples include cloud implementation and coordination, artificial intelligence services, new platforms and licensing, and more.
This position reports to the ACTO of the CTO office with a dotted line to the ISO/PMO office and is responsible for supporting the CTO, ISO, and OASIS Senior Leaders.
Successfully manages a mix of complex projects or programs with minimal oversight.
Mentors others in project and program management methodologies including various Project Coordinators in the service lines. May participate in testing new PMIS releases.
Identifies resource needs and competencies, sets and communicates team/individual responsibilities, identifies any resource or competency gaps across complex projects and programs, and engages the Service Owner for the final resource plan.
Ensures the appropriate levels of documentation and PM rigor are applied to each project or program.
Manages project/program progress and determines corrective actions to minimize risks when needed to ensure successful implementation.
Responsible for managing others to facilitate meetings with key stakeholders and ensuring meetings are productive across projects/ programs.
Demonstrates the ability to analyze a project, program, or organizational effort with ambiguous scope and requirements and engage others to break the work down into manageable work streams.
Proactively engages executives, cross-functional leadership, and other key stakeholders in successful project implementation.
Actively engage executives, cross-functional leadership, and other key stakeholders to champion PMO efforts and identify improvement opportunities.
Leverages existing governance structures or establishes new ones based on project or program oversight needs.
Leverages relationships with non-Duke Health employees such as third-party vendors and employees of other health systems who may be considered part of the project team.
Leads process improvement opportunities across Duke Health.
Contributes to high-level operational planning activities such as business case development and RFI or RFPs.
Develops program management tools, processes, and best practices through proof of concept implementations. Evaluate the applicant pool and coordinate the interview process.
Oversee project/program management of CTO/ISO projects which will vary in scope and complexity
Track and monitor delivery timelines, and provide routine project portfolio status reports to CTO/ISO leadership detailing progress, issues, risks, and mitigation plans
Serve as the CTO/ISO Service Line representative of the Strategic PMO to drive continual improvement of the project & service delivery processes
Serves as a member of the Knowledge Management Stakeholder team that meets on a monthly basis to discuss process development, compliance, tool enhancements, fixes, reporting, and measurement.
Responsible for providing input for these key activities and communicating back to CTO/ISO Service line teams on process updates and necessary document revisions.
Determine if resource challenges are impacting projects, coordinate with PMs to ensure Tempus is updated with the latest resource requests
Engage CTO Project Liaisons for opportunities for improvement
Other project management duties as directed by CTO/ISO leadership
Required: Minimum 5 years relevant Project or Program Management experience, and typically has 8+ years relevant business experience.
Minimum 3 years in a healthcare IT environment preferred.
Proven track record in managing multiple projects concurrently and/or large-scale programs.
Project/Program Management skills including Estimating, Scope Management, Budget Management, Resource Management, Risk Management, Change Management, Issue/Conflict Resolution, Communication Management, Quality Management, Testing Plans, Training Plans, and Team Management.
Strong ability to collaborate with directors, managers, and individual contributors to define business process issues, analyze operational efficiencies, implement and influence creative solutions, and measure delivery results.
Experience managing large, complex budgets
Able to work independently under pressure and lead others in matrixed environments.
Proven ability to lead, coach, and manage a team.
Education / Training:
Bachelor's degree in a related field, or 4 years of equivalent technical experience required
Advanced degree in business, information management, or healthcare fields preferred
PMP or CSM project management certification required
ITIL background with V3 certification preferred
Lean Six Sigma or other process certification preferred
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.