Call Center Rep- PRN

Description -External

All the benefits and perks you need for you and your family:

-          Benefits from Day One

-          Paid Days Off from Day One

-          Whole Person Wellbeing Resources

-          Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: PRN- As Needed

Shift: 1^st- Days

Location: 210 MARIE LANGDON DRIVE, MANCHESTER, 40962, KY

The role you’ll contribute:

GENERAL SUMMARY:
Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment.  Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information.  Follow schedule rules as established by department and providers.  Complete medical records request as required.

Prinicipal Duties and Job Responsibilities:

• Communicate in a cordial, professional manner with patients via phone.
• Complete patient cases for incoming callers to appropriate department/providers.
• Log all patient communication within patient chart during or after patient call. 
• New patient registration inputting demographic information, insurance information, etc.
• Must have medical knowledge as it relates to patient coordination of care.
• Collaborates with provider offices to monitor utilization of resources to deliver quality of care in a safe, efficient and cost-effective manner. 

Knowledge and Skills Required:

• Proficient with computer programs
• Demonstrates interpersonal skills by effectively communicating with all levels of management, staff, and outside vendors and patients. 

Education and Experience Required:

• High School Graduate or Equivalent
• Previous customer service experience 

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About AdventHealth

At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.

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