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Position Summary:
The EDM Associate provides second point of contact for employees, and ensures employees receive the highest quality of service by recognizing individual needs, and by putting them first in the transactions. Accesses various media to respond to employee concerns, including telephony, hard copy, email and questions via AskHP system. Responsible for receiving/scanning, reviewing and processing employee information received from employees and management. Reviews documents for completeness and accuracy prior to scanning and entering into HRIS. Resolve discrepancies with employee and/or manager as needed. Tracks all activity in case management system, routes and/or escalates issues appropriately.
Work situations are varied and require an exceptional service-oriented individual, who has solid organization skills and high attention to detail. Relates well to all kinds of people, and has effective conflict management skills.

Minimum Requirements:
Three (3) years experience in a Human Resources department, preferably with onboarding, compensation, benefits or employee data management.
Experience with computer software applications
Health care environment experience preferred
Consideration may be given to internal candidates not meeting the minimum qualifications.

Education/Licenses/Certifications:
Vocational business training or college course work or equivalent experience; AA degree preferred (HR-specific coursework may substitute for experience, year for year)

Position Type: Full-Time Temporary
Full Time Employee: Yes
Primary Shift: Day
Work Schedule: Day

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About MultiCare Health System

MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho. MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization. Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital. Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.

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