We are pleased to assist our client, Colorado Access in finding their next Chief Communication and Member Experience Officer. Colorado Access the largest and most experienced public sector health plan in the state, working to build better individual health by partnering with communities to create quality, affordable care for all Coloradans. As a nonprofit organization, their broad and deep view of regional and local systems allows them to focus on members’ unique needs by serving as a multiplier to integrate care to serve members better.

Under the guidance of the President and CEO, the Chief Communication and Member Experience Officer is responsible for the executive leadership of Marketing, Communications and Member Experience departments, which inform and support brand development and management. They will lead the development and execution brand along with marketing strategy and both internal and external communications for the company to support the organization’s strategic goals. The Chief Communication and Member Experience Officer will lead a staff of 13 through 3 direct reports: Director of Member Affairs; Director of Member Experience; and Director of Marketing and Communications.

To learn more about the Responsibilities and Preferred Qualifications please view the link below:

Position Specifications

To apply please send your resume to Tamara at tamara.wesely@eflassociates.com.

 Education:

Bachelor’s degree, Master’s preferred in a health discipline or
business/marketing related field required. A combination of education and 
experience may be substituted.

Experience:

Minimum of ten years strategic planning, communications, marketing 
experience with 3?5 years Director level experience in Health Care or Health Plan
related field. Direct management and team development experience required. A 
minimum of five years’ experience in planning, writing, editing, and production of 
website and digital engagement, newsletters, press releases, annual reports, 
company dashboards, marketing literature, and other print publications and 
directories.
Knowledge, Skills, and Abilities: Demonstrated expertise in developing and
executing corporate strategic initiatives and marketing plans required. Demonstrated 
expertise of leading and managing corporate internal and external communications 
required. Significant knowledge of public sector healthcare and digital engagement 
is desired. Significant knowledge of the local systems of care, community 
organizations, governmental agencies and the leadership of these organizations is 
desirable. Customer Experience Design and User Interface knowledge is highly 
desired. Preferred candidates will also have working knowledge of managed care 
products, Affordable Care Act, or Healthcare Exchange products.
Must be able to bring alignment across functional areas and effectively lead teams.
Multicultural branding experience and/or Bilingual English and Spanish highly
desired. Cultural competency with groups that are significantly represented in the 
membership and community will be important for this position. Strategic business 
planning, change management, people management and project management skills 
required.

Must be a strategic thinker and be able to translate corporate strategy to daily
operations. Demonstrates support for the company’s mission, vision and values.
Position requires excellent written and verbal communication skills to effectively 
represent Colorado Access to both internal and external audiences.
Strong interpersonal and relationship building skills; ability to develop strategic 
partnerships both internally and externally. Strong leadership skills required 
including team development, mentoring and coaching, and personnel management.
May be required to manage multiple priorities and projects with tight deadlines.
Licenses/Certifications: A valid driver's license and proof of current auto insurance
will be required for any position requiring driving.