Description

Expected Starting Salary Range: 22.79 - 27.77
SUBFUNCTION DEFINITION: Support and service delivery for the broad range of HR Services, often referred to as 'HR Operations', such as Reporting, Data Management, Employee Life Cycle Management and support for the variety of employment related questions and manager administrative functions.

SCOPE: Provides support and assistance to team members; managers and employees for Human Resource programs.

REPRESENTATIVE RESPONSIBILITIES

Department Support
Coordinates and schedules meetings, interviews, conference calls, and other appointments. May coordinate and maintain department calendars. Coordinates travel arrangements and reimbursement expense reporting. Places orders for supplies as needed and assists with budget, accounts payable, and account receivable.

Customer Service
Serve as a primary point of contact and provide assistance, information and support to HR colleagues, client groups, managers and employees. Research and participate in the resolution of employee questions and issues. Disseminate information. Anticipate needs, and facilitate solutions to issues in collaboration with other HR staff.

Program Support
Support department programs, processes and initiatives through effective planning, documentation and implementation of required tasks. Set priorities for tasks based on importance and urgency. Coordinate meetings and events. Develops reports and updates, create/maintain project files. Writes and edits content for manager and employee communication, intranet site, systems and other communication materials.

Data and Systems
Participate in the development, testing and implementation of HR systems including system changes and upgrades. Maintain, input and ensure integrity of data records related to the HR systems. . Serve as a resource to HR and Client Groups regarding HR systems and information; participate in training staff and extracting reports and data. Audit information as necessary to ensure accuracy of information.

Performance Improvement
Identifies and communicates workflow suggestions/concerns and provides input toward resolution to maximize efficiency.

Qualifications

EDUCATION/EXPERIENCE

Required:

High school diploma or equivalent

3 - 5 years of work experience in a related job discipline

Preferred:

Unique Skills:

The Manager Self-Service Support & Compliance Unit of HR Operations is a dedicated resource to assist managers with questions related to administrative processes initiated via Manager Self Service (Performance Development, Personnel Action Forms, Reporting Changes, etc.). The team also partners with departments throughout the organization to comply with audits conducted by government and regulatory agencies. The unique skills needed for this team are:

• Demonstrated independent work initiative.
• Meticulously keeping track of details without becoming overwhelmed by them; being exacting, precise, and accurate; spotting minor imperfections or errors and taking action to correct them with a high volume of work in a fast-paced working environment.
• Working mathematical reasoning skills.
• Demonstrating concern for customer needs and issues; patiently tolerating rudeness and anger and responding with tact and empathy; showing persistent enthusiasm during customer interactions.
• Excellent verbal, written and interpersonal communication skills.
• Knowledge of regulations, procedures, and best practices in the field. Proficient ability to interpret and communicate CCHMC policies and procedures.
• Proficiency in HR systems: PeopleSoft, Kronos, Oracle Service Cloud, and SharePoint
• Advanced skill in Microsoft Office programs.

Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families (EEO/AA).

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About Cincinnati Children's Hospital Medical Center

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better, and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

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