Patient Service Specialist

Pediatric Ear, Nose & Throat Clinic

Job Summary:

Provides service to patient either pre-appointment, during or post appointment with occasional guidance. Responsibilities may include inbound/outbound telephone calls, cash management, appointment scheduling, process of insurance updates and patient check in/out. Navigates more complex patients to include scheduling with multiple services or coordination with outside facilities or providers.

Position Shift:

• Monday - Friday 8:00 AM - 4:30 PM

Qualifications:

• High School Diploma or GED (or equivalent experience)
• 1-year relevant experience

Department Summary:

Your child can't always tell you if something is bothering their ear, nose, throat or neck. But a visit to the experts at Monroe Carell can ease your and your child's stress. Our otolaryngology team members understand how to examine, diagnose and treat all pediatric ENT conditions, including those requiring head or neck surgery.

Key Responsibilities:

• Conducts patient check-in and check-out.
• Coordinates any follow-up appointments or procedures required for patient.
• Schedules appointments, procedures or surgery through clinical communication or direct request.
• Provides positive first impressions utilizing customer service skills.
• Works with patients and/or outside facilities to ensure all administrative tasks, including; referrals, pre-certs, clinical records and documentation, orders and consults have been received and ready to view prior to patient visit.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled

Our Nursing Philosophy:

We believe highly skilled and specialized nursing care is essential to Vanderbilt University Medical Center's mission of quality in patient care, education, and research. We believe nursing is an applied art and science focused on helping people, families and communities reach excellent health and well-being.

Achieve the Remarkable:

Learn more about VUMC Nursing:

• Nursing Careers: http://www.vumcnursingcareers.com/index.html
• Benefits: http://www.vumcnursingcareers.com/benefits.html
• Our Nursing Philosophy: http://www.vumcnursingcareers.com/philosophy.html
• Our Nursing Leadership: http://www.vumcnursingcareers.com/leadership.html
• Shared Governance: http://www.vumcnursingcareers.com/shared-governance.html
• Education & Professional Development: http://www.vumcnursingcareers.com/professional-development.html
• Life In Nashville: http://www.vumcnursingcareers.com/nashville.html
• VUMC Nursing: http://www.mc.vanderbilt.edu/root/vumc.php?site=vanderbilt-nursing

High School Diploma or GED (or equivalent experience) and 1-year relevant experience

Physical Requirements/Strengths needed & Physical Demands:

• Light Work category requiring exertion up to 20 lbs. of force occasionally and uses negligible amounts of force to move objects.

Movement

• Occasional: Standing: Remaining on one's feet without moving.
• Occasional: Walking: Moving about on foot.
• Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another
• Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.
• Occasional: Push/Pull: Exerting force to move objects away from or toward.
• Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles
• Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.
• Occasional: Reaching below shoulders: Extending arms in any direction below shoulders.
• Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.
• Occasional: Bimanual Dexterity: Requiring the use of both hands.
• Frequent: Sitting: Remaining in seated position
• Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.

Sensory

• Continuous: Communication: Expressing or exchanging written/verbal/electronic information.
• Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information
• Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.
• Continuous: Feeling: Ability to perceive size, shape, temperature, texture by touch with fingertips.

Environmental Conditions