Demonstrates a clear knowledge and understanding of the department and hospital policy and procedures as it relates to daily job responsibilities. Identifies barriers to efficient departmental operations and takes an active role in developing appropriate and effective solutions. Interacts effectively with peers and other departments to facilitate patient account resolution.

Negotiates payment arrangements and or discounts for timely recovery within department guidelines. Follows required levels of authority for posting payments, adjustments per department policies. Identify and reports contractual adjustments or refunds as appropriate. Contacts insurance carriers and/or customer by telephone to secure payment in shortest possible time. Re-bills delinquent insurance when necessary. Records collection action taken on individual accounts including any new or subsequent payment agreements. Reviews Beebe Charity Financial Assistance criteria and recommends accounts for financial review as appropriate per department policy.

Handles incoming telephone calls and correspondence in a courteous and professional manner while practicing Beebe Values. Responds timely to personal visits and phone calls from patients regarding billing, and collection matters. Understands different payer regulations and can communicate effectively with patients regarding explanation of benefits. Researches and analyzes account history and accurately responds to customer inquiries to resolve the account in a timely manner.

Reviews and analyzes account activity as it relates to system programming. Takes the appropriate action to report and assure accuracy of handling and maintenance of accounts resolution in a timely manner. Assists in the care and maintenance of equipment and supplies. Utilizes appropriate operational tools and maximizes resources necessary to perform daily assignments in a timely and most cost effective manner.

Maintains established hospital policies, procedures, objectives for quality assurance, safety, environmental and infection control in accordance with the Beebe Healthcare Service Standard Guidelines.

Escalates patient disputes or concerns to appropriate chain of command as set in hospital guidelines for timely reporting and resolution. Assure prior research and fact finding detail is provided.

Maintains records and files as required. Accurately documents all patient account activity concisely, to include source of information, contact names, phone numbers and future steps needed for appropriate account resolution.

Personal Growth, Development/ Action Plan.