Overview

The Practice Manager with TVC First Care manages the day-to-day operations of an outpatient clinic, health center or an inpatient service and takes complete ownership for the successful operations, including financial, employee engagement and retention and customer satisfaction. Responsible for ensuring that high quality patient care and customer service is delivered in the most financially efficient way. Monitors all key performance indicators and constantly identifies and implements areas for improvement and efficiencies. Works in a strong dyad or triad relationship with the department lead(s) and/or clinical leadership on staff, leader and provider recruitment, development and retention within the assigned location(s). Collaborates with all Foundation leaders in the market and the medical group to provide seamless and integrated service to our patients. Partners with market manager to build and maintain community partnerships /relations and seeks new ways to work together that builds Foundation's market share and brand. Partners with Public Relations and Marketing to support location, provider and/or specialty promotion which includes responsiveness to requests for information from PR/Marketing; identifying and securing providers for media relations opportunities.

Relocation, Bonus & transitional housing assistance available!

About Tanana Valley Clinic

Tanana Valley Clinic (TVC) has provided state-of-the-art medical services to the Fairbanks Community and Interior Alaska for over 50 years. TVC is a 60-provider multi-specialty group. We have an excellent group of physicians and clinical staff, many of whom have been at TVC for 20+ years, as a testament to our friendly work environment. Our passionate staff seek to make TVC the Medical Home for the people of the Interior of Alaska.

Position Available:

Full Time; Exempt

Responsibilities

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

Qualifications

Requires a level of business, consumer, and financial knowledge as normally obtained through the completion of a bachelor's degree in healthcare administration, business, consumer, finance or related field.

Must possess an entrepreneurial spirit, be comfortable with and have the skills to lead a small business, while still being able to manage in the confines of an integrated healthcare system. Must possess knowledge of health care, business, retail, service or hospitality industry gained through at least 2 years of experience in a related setting with accountability and responsibility for meeting/exceeding key performance metrics.

Requires the ability to develop, implement, evaluate and adjust an operational vision for the departments under them. Has a high level of interpersonal skills to be able to deal with operational and clinical staff that may have different priorities or views regarding a particular subject or issue. Continually monitors the functioning of the department and revises operations as needed. Able to work within a rapidly changing environment while helping to develop and implement a system to ensure that established policies, goals and objectives are achieved. Requires exceptional collaboration, communication, decision making, organizational and interpersonal skills. Must have the ability to establish and maintain effective working relationships with physicians, leaders, and staff employees. A proven ability to drive team and individual performance to reach or exceed key performance metrics. Requires the ability to manage multiple changing priorities in an effective and organized fashion in an ambiguous environment. The ability to practice flexibility, maintain composure show courage, and apply change management skills is required.

PREFERRED QUALIFICATIONS

Additional experience or education within the field of business, consumer, finance, and administration.

Experience working in a managed care environment or integrated delivery network beneficial.

Additional related education and/or experience preferred.