Overview

The Business Operations Analyst assists the Director of Market Research and Stakeholder Engagement in the administration and management of data analysis activities for the division including program specific market analysis and strategic account analysis.

The Analyst will be responsible for maintaining and monitoring program data information.

Under the direction of the Director of Market Research and Stakeholder Engagement, the analyst will assist internal stakeholders with gathering relevant information about prospects, including analyzing opportunities, developing reports and maintaining/developing databases.

Responsibilities

• Gathers and analyzes information on healthcare systems and corporates for strategic accounts to include data needed for targeting and prioritization as well as opportunity assessment.
• Performs ad hoc analyses, research and reports as required, including market segment analysis.
• Maintains historical data and trending analyses as needed.
• In conjunction with the Director of Market Research and Stakeholder Engagement, provides support to the Strategic Business Unit teams in monitoring strategies and tactics needed for program growth and profitability.
• Works with IT Business Intelligence Unit to maintain and enhance internal data sets available within enterprise data model.
• Acquires data from primary and secondary sources to create and maintain data systems.
• Filters, cleans data and performs quality analyses on data to ensure accuracy of reporting.
• Engages in the Power BI User Group and other internal data initiatives to optimize data availability and dissemination.
• Locating and defining new process improvement opportunities.
• Competitor Analysis

Qualifications

• Bachelor's degree in business, operations management or a related field. Completion of a Bachelor's degree in a different field with relevant analytics experience acceptable.
• Minimum of three years of analytics experience; business/operations experience including practical experience in management reporting, and analytics preferred.
• Strong analytical skills, critical thinking skills and technical skills to perform intermediate analytics.
• Strong skills in developing collaborative inter-departmental relationships that drive business results at all levels of the organization.
• Expert efficiency using Microsoft Office Suite (Excel, Access, PowerPoint and Word).
• Excellent written and verbal communication skills.
• Ability to support multiple projects at the same time.
• Knowledge and previous work in the health care environment experience a plus.
• Knowledge of Salesforce.com preferred.
• Knowledge of Microsoft Power BI preferred.

Note: Employees are required to be fully vaccinated against COVID -19 as a condition for employment.

This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities, and working conditions associated with this position. All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.

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