JOB SUMMARY:

The IT Program Manager serves as primary engagement point for IT infrastructure projects requiring highest complexity to identify, prioritize and manage demand for executive customers. The IT Program Manager ensures customer issues and escalations are managed effectively and that changes are made with clear reference to customer priorities. Collaborates with functional leads and SMEs on how best to shape requests and develop an approach that aligns with enterprise goals.

KEY RESPONSIBILITIES:

• Builds and manages strategic partnerships with executive customers to translate enterprise strategy into in-year and multi-year service and capability roadmaps.
• Pairs with colleagues to perform initial idea/request analysis and understand progress against agreed plans and manage customer expectations accordingly (delivery, value for money).
• Understand progress against agreed plans and manage customer expectations accordingly (delivery, value for money).
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES:

PROJECT COMMUNICATIONS (EXPERT):- Is a recognized expert and authority in project communications. Established ability to relate highly complex ideas and concepts in simple, straightforward fashion. Is an expert in articulating sensitive and mission-critical information to project team members, employees, clients, and vendors. Takes a lead role in developing project communications best practices for the organization.

PROJECT COORDINATION - (EXPERT):- Is a recognized expert and authority in the Project Coordination. Recognized for consistently improving mission-critical project productivity and work processes. Takes a lead role in developing Project Coordination best practices for the organization.

PROJECT ISSUES MANAGEMENT (EXPERT):- Is a recognized expert and authority in Issues Management. Occupies the position which is the last internal resource for support or direction. Expected, as a result of the position, to have the ultimate knowledge, control, influence, and/or jurisdiction in Issues Management. Takes a lead role in developing best practices for Issues Management for the organization.

PROJECT PLANNING - (EXPERT):- Widely regarded as an expert in project planning, matching people, equipment and capital resources to meet difficult task and organizational demands on schedule and within budget for a broad portfolio of diverse projects. Clearly articulates how detail tasks and assignments contribute to the broad goals of the organization.

CORE ACCOUNTABILITIES:

• Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance.
• Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment.
• Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area.
• Team Interaction: Provides informal guidance and support to team members.

About the Department:

VUMC IT

VUMC IT provides hardware, software and service solutions for the entire Medical Center. With over 40,000 workstations in the Medical Center, our teams can assist not only with hardware support, but also software and application support and services to enhance security and protection of your information.

Position Shift: Days

Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

VUMC Recent Accomplishments

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

• US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children's Hospital at Vanderbilt named as one of the Best Children's Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.
• Healthcare's Most Wired: Among the nation's 100 "most-wired" hospitals and health systems for its efforts in innovative medical technology.
• Becker's Hospital Review: named as one of the "100 Great Hospitals in America", in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.
• The Leapfrog Group: One of only 10 children's hospitals in the to be named at Leapfrog Top Hospital.
• American Association for the Advancement of Science: The School of Medicine has 112 elected fellows
• Magnet Recognition Program: Received our third consecutive Magnet designations.
• National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement
• Human Rights Campaign Healthcare Equality Index: 6^th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.

POSITION QUALIFICATIONS:

• Master's Degree (or equivalent experience) and 10+ years relevant experience
• PMP Certification is required

Physical Requirements/Strengths needed & Physical Demands:

• Sedentary category requiring exertion up to 10 lbs. of force occasionally and uses negligible amounts of force to move objects. Sedentary work involves sitting most of the time.

Movement

• Occasional: Standing: Remaining on one's feet without moving.
• Occasional: Walking: Moving about on foot.
• Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another
• Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.
• Occasional: Push/Pull: Exerting force to move objects away from or toward.
• Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles
• Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.
• Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.
• Frequent: Sitting: Remaining in seated position
• Frequent: Reaching below shoulders: Extending arms in any direction below shoulders.
• Frequent: Bimanual Dexterity: Requiring the use of both hands.

Sensory

• Continuous: Communication: Expressing or exchanging written/verbal/electronic information.
• Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information
• Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.
• Continuous: Smell: Ability to detect and identify odors.

Environmental Conditions