Parking & Transport Services Manager

JOB SUMMARY:
Manages personnel within the Parking and Transportation Department. Ensures all systems, equipment and supplies are maintained and functioning efficiently and safely.

KEY RESPONSIBILITIES:

• Manages parking programs for patients, visitors and staff.
• Manages preventative maintenance requirements for equipment and facilities.
• Ensures all regulations and guidelines are correctly followed.
• Investigates all accidents and injuries ensuring all forms are completed and submitted.
• Establishes quality customer service guidelines. Resolves escalated complaints and issues.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

TECHNICAL CAPABILITIES:

CUSTOMER CONFLICT MANAGEMENT (ADVANCED):Ability to manage conflict, disharmony and strife among people and situations, while recognizing and addressing sensitivities.

LEADERSHIP (INTERMEDIATE):- Formulates a vision while motivating & guiding employees promoting engagement. Leaders state precise goals, ensures the commitment of individuals to those goals, defines the methods of measurement, and provides the incentive to accomplish measureable outcomes.

OPERATIONS PLANNING (INTERMEDIATE):- Anticipates resource needs to meet objectives and implements appropriate processes.

PEOPLE MANAGEMENT (INTERMEDIATE):- Interacting, communicating, building relationships and developing employees.

COMPLIANCE (INTERMEDIATE):- Understanding the rules, regulations, sanctions and other statutory requirements, guidelines and instructions relating to governing bodies and organizations, both internally and externally.

BUSINESS RESULTS (NOVICE):- Ability to achieve business results while focusing on quality, customer satisfaction, and stewardship.

QUALITY MANAGEMENT (NOVICE):- Developing a systematic process of checking to see whether a process or service is meeting specific requirements.

CORE ACCOUNTABILITIES:

• Organizational Impact: Directs activities to achieve operational plans with some near term effect on results of the department/area.
• Problem Solving/ Complexity of work: Identifies issues, gathers facts to resolve technical and operational problems.
• Breadth of Knowledge: Applies in-depth knowledge and skills of a professional/technical area and basic management knowledge to manage the work of the team.
• Team Interaction: Leads a complex department with a focus on implementation. Typically executes on a short to medium term strategies.

CORE CAPABILITIES:

SUPPORTING COLLEAGUES (M2):

• - Develops Self and Others: Invests time, energy and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas.
• - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
• - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.

DELIVERING EXCELLENT SERVICES (M2):

• - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
• - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
• - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.

ENSURING HIGH QUALITY (M2):

• - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
• - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
• - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.

MANAGING RESOURCES EFFECTIVELY (M2):

• - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
• - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.
• - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.

FOSTERING INNOVATION (M2):

• - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
• - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.
• - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

High School Diploma or GED (or equivalent experience) and 5 years relevant experience

• Physical Requirements/Strengths needed & Physical Demands:
  
  • Light Work category requiring exertion up to 20 lbs. of force occasionally and uses negligible amounts of force to move objects.
  
  Movement
  • Occasional: Lifting over 35 lbs: Raising and lowering objects from one level to another, includes upward pulling over 35 lbs, with help of coworkers or assistive device
  • Occasional: Carrying over 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.
  • Occasional: Push/Pull: Exerting force to move objects away from or toward.
  • Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles
  • Occasional: Climbing: Ascending or descending stairs/ramps using feet and legs and/or hands and arms.
  • Occasional: Crouching/Squatting: Bending body downward and forward by bending legs and spine.Reaching above shoulders: Extending arms in any direction above shoulders.
  • Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.
  • Frequent: Sitting: Remaining in seated position
  • Frequent: Standing: Remaining on one's feet without moving.
  • Frequent: Walking: Moving about on foot.
  • Frequent: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another
  • Frequent: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.
  • Frequent: Balancing: Maintaining body equilibrium to prevent falling when walking, standing, crouching or maneuvering self, patient and equipment simultaneously while working in large and small spaces
  • Frequent: Reaching below shoulders: Extending arms in any direction below shoulders.
  • Frequent: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.
  • Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.
  • Frequent: Bimanual Dexterity: Requiring the use of both hands.
  
  
  Sensory
  
  • Continuous: Communication: Expressing or exchanging written/verbal/electronic information.
  • Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information
  • Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.
  
  Environmental Conditions
  
  • Occasional: Pathogens: Risk of exposure to bloodborne pathogens and other contagious illnesses.
  • Occasional: Climate: Ability to withstand exposure to atmospheric extremes including heat, cold, humidity, and barometric pressure changes.