Lead Parking Transportation Services

JOB SUMMARY:
Acts as the lead resource for families, visitors, and staff, independently. Is the go-to employee in providing valet services at valet station.


KEY RESPONSIBILITIES:

• Able to fulfill all key responsibilities of a Valet Attendant.
• Leads employee for ramp management at valet station (traffic flow, cleanliness, staffing).
• Reports shift activity for valet station (volume, attendance tracking, excessive wait times, operational controls, supply inventory, accidents).
• Leads employees for monitoring service delivery at valet station (uniform integrity, opening doors, using names, providing directions).
• Assists with training staff new to the valet station.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

TECHNICAL CAPABILITIES:

SAFETY (INTERMEDIATE):- The knowledge of and attentiveness to safety as well as compliance with the rules regarding safety.

PEER LEADERSHIP (NOVICE):- The ability to show leadership and influence people of equal rank in an effort to accomplish team goals.

CUSTOMER SERVICE (INTERMEDIATE):- A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.

DRIVING PRACTICES (INTERMEDIATE):- Knowledge and use of safe and compliant driving procedures.

CRITICAL THINKING (NOVICE):- The objective analysis and evaluation of an issue in order to form a judgment.

COMMUNICATION (INTERMEDIATE):- Clearly, effectively and respectfully communicates to employees or customers.

CORE ACCOUNTABILITIES:

CORE CAPABILITIES:

SUPPORTING COLLEAGUES (S4):

• - Develops Self and Others: Invests time, energy and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas.
• - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
• - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.

DELIVERING EXCELLENT SERVICES (S4):

• - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
• - Solves Complex Problems Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
• - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.

ENSURING HIGH QUALITY (S4):

• - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
• - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
• - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.

MANAGING RESOURCES EFFECTIVELY (S4):

• - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
• - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.
• - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.

FOSTERING INNOVATION (S4):

• - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
• - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges
• - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

High School Diploma or GED (or equivalent experience) and 3 years relevant experience

Licensure, Certification, and/or Registration (LCR):

• TN Driver's License Required

Physical Requirements/Strengths needed & Physical Demands:

• Light Work category requiring exertion up to 20 lbs. of force occasionally and uses negligible amounts of force to move objects.

Movement

• Occasional: Lifting over 35 lbs: Raising and lowering objects from one level to another, includes upward pulling over 35 lbs, with help of coworkers or assistive device
• Occasional: Push/Pull: Exerting force to move objects away from or toward.
• Occasional: Crouching/Squatting: Bending body downward and forward by bending legs and spine.Reaching above shoulders: Extending arms in any direction above shoulders.
• Frequent: Standing: Remaining on one's feet without moving.
• Frequent: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another
• Frequent: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.
• Frequent: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles
• Frequent: Climbing: Ascending or descending stairs/ramps using feet and legs and/or hands and arms.
• Frequent: Reaching below shoulders: Extending arms in any direction below shoulders.
• Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.
• Continuous: Sitting: Remaining in seated position
• Continuous: Walking: Moving about on foot.
• Continuous: Balancing: Maintaining body equilibrium to prevent falling when walking, standing, crouching or maneuvering self, patient and equipment simultaneously while working in large and small spaces
• Continuous: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.
• Continuous: Bimanual Dexterity: Requiring the use of both hands.

Sensory

• Frequent: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information
• Continuous: Communication: Expressing or exchanging written/verbal/electronic information.
• Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.

Environmental Conditions

• Occasional: Pathogens: Risk of exposure to bloodborne pathogens and other contagious illnesses.
• Frequent: Climate: Ability to withstand exposure to atmospheric extremes including heat, cold, humidity, and barometric pressure changes.

INDTB