JOB SUMMARY

The Supervisor Clinic Operations is responsible for coordinating and supervising the day-to-day activities of assigned employees in the physician front office, clinics, or other operational areas that assist patients, to ensure high quality, patient-centered care and compliance with established policies, procedures and standards.

ESSENTIAL FUNCTIONS OF THE ROLE

Provides direct supervision and leadership for 5 to 10 FTEs. Organizes work in an efficient and cost effective manner, ensuring continuity of service and patient satisfaction. Work includes appointment scheduling, billing and follow-up, patient throughput, facilities management, and ensuring the safety of employees and patients. Builds teamwork and maintains effective communication with direct reports, peers, other various departments and administration.
Provides subject matter expertise for employees supervised. Sets standards for work quality and volume, monitors work output, coaches for excellence, identifies opportunities for LEAN applications and implements changes as needed. Serves as part of the work team, performing duties as needed, working along side those supervised.
Ensures employees adhere to standards of behavior, corporate policies and practices, and patient satisfaction standards as they relate to both internal and external customers.
Provides input in budget process to ensure resources are sufficient to service patient needs. Monitors inventory and supplies ordering what is required as needed.
Oversees compliance, training and maintenance of applicable license and certifications.
Collaborates with leadership and necessary departments to investigate, resolve and document resolution of patient complaints concerning services provided by practice.
Participates in interviewing, making hiring recommendations, orienting, evaluating, coaching, team building activities, and if necessary, assisting with disciplinary actions.
Maintains safety of patients, family members, staff and self during all activities.

KEY SUCCESS FACTORS

Experience in healthcare or patient related services associated with physician front office, clinics, other operationsal areas that assist patients, such as customer service, call center or insurance industry.
Supervisory experience is preferred.
Demonstrated teaching and mentoring skills are preferred
Must have excellent interpersonal skills and be able to handle difficult people and situations. Able to relate to others including patients, employees, coworkers, senior management, vendors and the general public.
Basic understanding of the revenue cycle.
Professional demeanor and appearance.
Good problem solving skills.
Able to make tactical decisions around the allocation and direction of the work of supervised employees using established guidelines, policies and procedures.
Able to make effective hiring and termination recommendations.
Able to train, and evaluate performance of supervised staff.
General computer skills, including but not limited to: Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email.

BENEFITS

Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level

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About Baylor Scott & White Health

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!

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