Nemours is seeking a Desk Side Project Technician to join our Nemours Children's Health team in Wilmington, Delaware.
The Project Technician provides technology support for new construction initiatives, associate/department moves, new technology implementation activities and support of complex end user systems such as Get Well entertainment and workstation on wheels. The role will focus on end user needs that include new technology reviews/recommendations, technology testing, and end user equipment deployments for new services, facilities and department renovations.
Reporting to the DE Desk Side Manager, the Project technician works as part of a team providing desktop support services. This includesinstalling,repairing,upgrading,replacingandmaintaininghardware/softwareand peripheral equipment.Support responsibilities include patient facing entertainment systems, performing PC upgrades/replacements, equipment moves, hardware installations, technology configuration & deployment along with providing roll out support for locally installed software solutions.
The Project Technician must provide exceptional customer service, strong Operating System understanding and able to work in a demanding clinical environment. Collaborating with other IS teams in providing advanced Desk Side technology support is fundamental. Quality craftsmanship with wire management expertise is expected. Strong PC level technology expertise, imaging and troubleshooting is expected.
Install and deploy desktop related equipment and software (PCs, peripherals, laptops, printers, mobile devices, phones, scanners, work station on wheels, standard/nonstandard local software including but not limited to MS Office, Visio, Adobe)
Engage and coordinate with hardware and software vendors to repair/support technology components in a timely manner
Participate in after-hours support activities as required.
Accurately document tickets for instances of hardware installation, and removal. Partner with Service Desk to transfer knowledge to Tier one for improved First Contact Resolution.
Provide on premise support for all Nemours locations as assigned. Perform equipment relocation as needed.
Adhere to Asset management processes to insure accurate recording of company resources from receipt, to configuration and ultimately delivery of assets including adhering to the Asset Disposal policy.
Maintain strong expert level knowledge & understanding of current operating systems, network, printing, including an understanding of clinical workflows and how hardware interacts with systems.
Associate's Degree required, however, equivalent work experience may be accepted in lieu of degree.
Minimum of one (1) to three (3) years experience required.
Clear, analytical thinking driving towards problem resolution
Adaptable to new technologies and process initiatives
Nemours is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust. Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors. Nemours began more than 70 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions. Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own. We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research. Nemours is growing to better serve the children and families in our ca...re. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.