Designs, develops, and applies technical expertise that support the health system's technical infrastructure and technology offerings. This includes systems, networks, servers, and other related technologies. Responsible for designing, developing, testing, installing, and/or deploying technologies. Work typically includes contingency planning, configuration management, direct maintenance, and problem resolution.

Provides troubleshooting and maintenance of data servers, user devices, web and media, and communications tools; focuses on hardware and software aspects of network operations across a LAN/WAN configuration; analyzes a chain of events and applies technical knowledge following established procedures, and/or detailed specifications; monitors use, capacity and performance of network systems, and makes recommendations for changes; ensures the installation and implementation of new equipment/software as required.

They are individual contributor professionals, working under general guidance, supporting an assigned element of the infrastructure. Possesses experience in implementing standard solutions to support the effective operations of the infrastructure and are developing technical proficiency in one or more components of the infrastructure (network, server, or storage systems).

EXEMPT

Administers the following Office 365 applications: Teams, OneDrive, Exchange Online, SharePoint Online, and others.

Installs and upgrade computer components and software, manage virtual servers, and integrate automation processes.

Provides documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.

Ensures maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.

Performs regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.

Troubleshoots hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.

Complies with change control procedures and processes, including effective testing and validation.

Demonstrates knowledge of current software systems, operation procedures and technological developments.

Works with other Information Technology teams to coordinate and integrate systems.

Provides training and assistance for all systems' users.

Demonstrates a professional, self-directed approach to department responsibilities.

Assists and provides mentoring to other IT staff.

Provides on-call, after-hours support in emergency or planned maintenance scenarios.

Accepts additional responsibilities as assigned.

Professional Requirements:

Adheres to dress code.

Completes annual educational requirements.

Maintains regulatory requirements.

Wears identification while on duty.

Always maintains confidentiality.

Attends department staff meetings as required within the department.

Reports to work on time and as scheduled; completes work in designated time.

Represents the organization in a positive and professional manner.

Actively participates in performance improvement and continuous quality improvement (CQI) activities.

Coordinates efforts in meeting regulatory compliance, federal, state, and local regulations and standards

Communicates and complies with the Benefis Health System Mission, Vision, and Values as well as the focus statement of the department.

Complies with Benefis Health System Organization Policies and Procedures.

Complies with Health and Safety Standards and Guidelines.