Description

Expected Starting Salary:

Patient Rep II - 16.98 - 20.43/hr

Patient Rep III - 18.83 - 22.95/hr

Hours: Monday - Friday 8am - 5pm

SUBFUNCTION DEFINITION: Responsible for the timely registration and scheduling of patients for in-patient and out-patient services.

REPRESENTATIVE RESPONSIBILITIES

Customer Service
Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling across multiple divisions. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.

Revenue Cycle Support
Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system. Identify and resolve data and insurance coverage errors and trends.

Safety
Ensures patient safety by identifying the correct patient. identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators. Escalate potential safety concerns regarding patient identity and other safety risks.

HIPAA/Confidentiality
Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of your the position. Provide coaching on HIPAA/Confidentiality concerns, escalating concerns and potential resolutions to management.

Compliance
Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH). Escalate compliance concerns and offer resolutions to management

Qualifications

EDUCATION/EXPERIENCE

Required:
- High school diploma or equivalent
- 3 - 5 years of work experience in a related job discipline (2+ years for Patient Rep II)

Preferred:
- Ability to multi-task in an environment with multiple interruptions

- Previous healthcare/EPIC experience (1-3 years)

Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families (EEO/AA).

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