Business Applications Associate Analyst-Remote - (Brentwood, Tennessee, United States)
Location: Brentwood, Tennessee
Internal Number: 42930967456
Healthcare Without Rival Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in the digital environment. It operates more than 800 onsite and nearsite wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, nearsite, mobile, and event solutions.
Premise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations' total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations.
Premise offers a wide range of dynamic, purpose-driven career opportunities. We are currently looking for a Business Applications Associate Analyst to join our team remotely.
About the role: The Business Applications (BA) Associate Analyst position will provide front line support for users across the enterprise. This includes providing support for applications including (but not limited to) Adobe, Cactus, Master Site List (ServiceNow), and Salesforce. The BA Associate Analyst will resolve routine tickets that are submitted by end users of the applications and will triage the tickets that require a higher level of expertise on a particular application. The BA Associate analyst will have other duties such as creation of job aids, training materials and other documents.
Answer end-user questions about an application by troubleshooting or resolving support tickets
Triage support tickets to the appropriate Business Applications team or team member
Create job aids, training materials, and other documents
Perform occasional data entry, audits and mass updates
Maintain and audit setup tables within specific applications
Other tasks as needed
Bachelor’s degree or high school diploma and equivalent work experience
At least 4 years of relevant work experience (e.g. customer service)
Experience with business applications like Salesforce and/or ServiceNow
Experience with a ticketing system like ServiceNow is preferred
Knowledge of Microsoft Office (e.g. Word, Excel and PowerPoint)
Knowledge of principles and processes for providing customer and personal services
Ability to effectively communicate information to supervisors, co-workers, and subordinates in writing, on the phone, and in person
Ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
Ability to manage one's own time and the time of others
Ability to develop specific goals and plans to prioritize, organize, and accomplish work
Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, a company-sponsored wellness program, and much more our talent acquisition team will be happy to share with you.
Premise Health is an equal opportunity employer; we value inclusion, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
For individuals living in Colorado and New York City only, Premise Health is required to include an estimate of the salary and benefits for this role. While a number of factors influence salary, our estimated Colorado and New York City compensation is $45,000 - $55,000. Please note, this is a general guideline and your experience qualifications, geographic location, and other factors will be taken into consideration.
To support Premise Health’s commitment to the safety, health and wellbeing of our team members, clients and patients, Premise Health encourages all new team members to be fully vaccinated and up to date with a COVID-19 vaccine. Where applicable state or local laws or a client require, individuals who are offered and accept a position with Premise Health will be required to provide proof of vaccination in the form of a CDC vaccination card as part of the pre-employment onboarding process. *Except where a reasonable medical or religious accommodation can be granted.