Assesses, plans, configures, implements, maintains, and documents electronic medical records (EMR) and clinical applications. Manages efforts to improve and adapt workflows and processes that adhere to the EMR model system and align with current best practice standards. Coordinates and collaborates among clinical areas, Information Technology Services, and ancillary departments, to resolve EMR and clinical application issues. Assesses customer education needs, organizes and provides training and support the effective use of information systems applications. Demonstrates advanced knowledge of EMR and clinical applications capabilities, functions, configuration, end user equipment, workflows, and clinical processes. Provides a secure, effective, integrated patient care delivery system that continually improves outcomes, reduces cost, increases efficiency, and optimizes the users' experience.
DUTIES AND RESPONSIBILITIES:
Demonstrates advanced functional knowledge of the EMR, clinical applications, 3rd party applications, and interfaces between systems.
Promptly and effectively responds to known or suspected system-based problems, or safety issues related to application use.
Leads and participates in multiple cross functional projects and implements project planning, communication, and coordination related to project success.
Provides assistance and reinforces training for clinical system users.
Identifies and leads in the resolution of issues relating to clinical systems. Provides assessment of causes and recommends improvements. Documents and presents findings and recommendations.
Responds to user issues submitted to IT Service Desk as second-tier support and coordinates troubleshooting and problem resolution, including effectively engaging vendors and other support personnel. Initiates issue escalation as needed.
Creates and maintains system process documentation, upgrade documentation, and new release documentation.
Plans for and ensures applications configurations are up-to-date and effectively represent clinical requirements.
Develops, executes, and documents test scripts for unit and end to end testing per standards.
Ensures that all software modifications/upgrades are working according to the EMR or clinical application specifications and meet regulatory compliance, federal, state, and/or local regulations.
Assists, mentors, and advises departmental application team members in accomplishing all activities necessary to support clinical information system applications.
Participates in the development of and follows departmental standards for software configuration, modifications, and quality assurance.
Remains current on industry trends and vendor/EMR/application updates.
Conducts and participates in team, project, departmental, and other meetings. Coordinates and reports relevant issues and updates as needed.
Communicates clearly and effectively with all levels including leadership, providers, clinicians, end users, team members, and vendors.
Demonstrates an ability to be flexible, organized and function under stressful situations including the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations.
Develops and maintains a good working relationship both within the department and with other departments as well as vendors.
Consistently demonstrates a professional, self-directed approach to responsibilities.
Performs on call duty after hours support in emergency or planned maintenance scenarios as required.
Accepts additional responsibilities as assigned.
Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.
Adheres to dress code.
Completes annual educational requirements.
Maintains regulatory requirements.
Wears identification while on duty.
Maintains confidentiality at all times.
Attends department staff meetings as required within the department.
Reports to work on time and as scheduled; completes work in designated time.
Represents the organization in a positive and professional manner.
Actively participates in performance improvement and continuous quality improvement (CQI) activities.
Coordinates efforts to develop processes and applications design to ensure regulatory compliance, and federal, state and local regulations and standards are met.
Communicates and complies with the Benefis Health System Mission, Vision and Values as well as the focus statement of the department.
Complies with Benefis Health System Organization Policies and Procedures.
Complies with Health and Safety Standards and Guidelines.
Bachelor's degree or suitable work experience.
5 years working experience in a healthcare setting.
5 years experience as an analyst supporting healthcare with demonstrated understanding of clinical practices.
At least 1 year of EMR Project and/or EMR Team Lead experience preferred
Must complete all required application course work and obtain applicable EMR certification within three months of assignment.
Previous experience with primary healthcare EMR system vendor is preferred.
As a not-for-profit community health system, Benefis is driven to provide the highest level of care. We serve nearly 230,000 residents across a 15-county region that is bigger than Connecticut, Massachusetts, New Hampshire and Vermont combined. Benefis is the largest non-governmental employer in the Great Falls area, with more than 3,000 employees. Benefis has 530 licensed beds (that includes 146 beds in long-term care, 71 in assisted living and 20 beds at Peace Hospice of Montana) and partners with over 250 area physicians.
Our hospital has been recognized for its exceptional work in quality care by providing a wide range of programs and services to help you live the best life possible. We’re here to help you “Live well.”
Benefis Health System came about when two Christian-based hospitals became one. Our founders believed in providing good care to all in need, and trusted that this would be accomplished. The Benefis name was derived using Latin root words: "Bene-" meaning good, and "fis-" for faith and trust. It’s these same root words that make up such terms as ‘beneficial’ a...nd ‘confidence'. Benefis has been a trusted provider of care for more than 125 years. And our name speaks to our commitment: good care one can put faith in.
Benefis is consistently ranked among America’s top hospitals by the nation’s leading healthcare ratings organizations for a range of services, including cancer care, joint replacement, stroke treatment, wound care and home health.
To learn more about our services, continue looking through our website at WWW.BENEFIS.ORG or call 406.455.5000.